Hello. I played at the UK-regulated site of PlayOJO casino.
I deposited a total of GBP 23,000. My account is fully verified.
I played casino games, and after some good wins my balance was at approximately GBP 242,000. Screenshot is attached (private).
The trouble started when I tried to withdraw my balance. PlayOJO sent me an initial payment of 5,000 (this was the maximum permitted, despite the size of my balance). I manually requested a larger withdrawal of 50,000 and they asked for my bank details so they could send my funds by bank transfer. I supplied the documents, but they never made the payment.
When I asked what was happening, they send me a very short email telling me that I had engaged in "Prohibited Practices" and that my funds were confiscated. I have asked them to explain what exactly they think I have done, but they do not reply. For the record, I have not engaged in anything other than playing the games as offered.
This is a substantial confiscation of my funds and I cannot believe that a UK-regulated site behaves in this manner. I deserve an explanation of exactly why PlayOJO have taken my money as well as the right to reply. It is of course very easy for them to say I have done something undefined, but they are clearly unable to be specific or to offer any proof.
I ask that my balance is put back into my account and that I can withdraw it as promised.