I recently requested a withdrawal from my account to the sum of $4000. This was initiated I believe on Saturday 6th November and was actioned and notification email received Monday 8th. The payment was initially requested to be made by card (visa) transfer, but I was told this was not possible and therefore was subsequently sent via bank wire transfer.
I then went in to their chat in the 11th to enquire why payment was not received as of yet. I received no reply for 24 hours despite the chat stating replies are typically received within a few hours. I was then explained that my mode of withdrawal can take up to 7 business days and if payment was not received by the 17th to get in contact with them. I was unhappy with that response and therefore on the 16th messaged them again via live chat to request this matter to be investigated as this would now make it the seventh business day. After 24 hours with no reply again I sent another message thanking them for ignoring me and that I would now be escalating the matter further. I had also sent this in an email to them. Low and behold I received an email on the 17th which then asked me to wait until close of business on the 18th (I was already previously told that they would investigate this matter on the 17th), I replied explaining that this was unacceptable to me after already being told to wait until the 17th. I have not received a reply from this email as of today the 18th.
I have subsequently now sent an email stating I will escalate the issue.
In my opinion their support system is truly lacking, I feel like I am being given the runaround, when all I want now is to receive my funds and then close my account with them. I cannot and will not play at a site that I do not trust.
