I made a withdrawal of £70 on the 22 October. No problems with that one, it was in my bank account the next day. I made a further withdrawal of £300 on 23 October, but the funds have not arrived. The first customer care assistant I spoke to told me there was nothing they could do, it must be my banks fault as they sent the funds on 24 October. I waited a couple more days, but still no funds arrived. I contacted them again and was told to be patient, the money would arrive.
Today, over a week later, the funds have still not arrived. Nobody from OJO will reply to my emails, I have tried live chat facility but I just get a message saying "somebody will be with you in a few hours". I have contacted my bank and they have confirmed that the payment has not been sent, they only have proof of the payment for the £70. I have logged a complaint with OJO but still, no reply, it's like I am being ghosted by them. I am now worried that the money will never arrive and they wont look into the matter.