Casino Plex - Payment request delayed

turtle Netherlands
posted on June 28, 2016.

On June 23 I have request a payment. The same day my documents have been approved at Casino Plex, and they promised that my withdrawals will be processed within 72 hours.
From that day the reply's on my emails en chats are almost the same:

"As you have already mentioned, we are currently experiencing technical issues with our payment gateway that created a huge backload in processing payments.
We are doing our utmost to solve the problem as soon as possible. And we apologize for the delay. Please rest assured that you will get your winnings as soon as possible".

The complains here on Askgamblers about there delay in payments seems constantly the same. That's the reason why I am worried about there payment.


posted on July 1, 2016.

Hello turtle,

We would like to inform you that your pending withdrawal has been processed. Please confirm the receipt of the funds.

We apologies for any inconvenience this delay might have caused.

Kindest regards,

turtle Netherlands
posted on July 1, 2016.

Payment received this morning. Askgamblers: Thank you for this great site!
Case closed.

posted on July 1, 2016.

Based on submitter's last post, AskGamblers Complaints Team consider this case as resolved and it is now being officially closed.

Thank you all for your cooperation.