Complaint #15 Oshi Casino

Refusing to credit bonus as advertised

By Jeanfr

9 years ago

Message on forum

Ive deposit the .05 for the 200 free spin its the only reson ive try them

after the deposit a staff told me it will be add tomorow and today they say its restricted in my contry no free spin aloud!! it not true (canada)

on there site it say if starburt is not permited it will be on fruit zen. like bitstarz. so they dont wanna give me my bonus and my coin they are taking me for a retard.

after saying they cant ginve me free spin they send my 20 freespin insted of 200! i wanna be refund its not normal!!!

Department: Oshi - Live Chat

Full Name: < name removed >

Email: < email removed >

Your Question:

Operator: Support Service

07:15 Your Question:

07:15 Please wait and one of our operators will be with you shortly.

07:15 You are now chatting with Oshi - Live Chat

07:15 Oshi - Live Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?

07:16 Jean-francois : hi

07:17 Jean-francois : i never receive my free

07:17 Oshi - Live Chat: Unfortunately, the Free Spins bonus is restricted to your country. Please, accept our apologies for the inconveniences caused.

07:18 Jean-francois : ??

07:20 Jean-francois: well it say on your casino free spin on deposit and its not say not in canada

07:20 Jean-francois : it the reseon why ive deposit on the casino for the 200 free spin

07:21 Oshi - Live Chat: the Free Spins bonus is restricted to your country

07:22 Jean-francois : and where is it written?

07:24 Jean-francois : 8. Where Starburst is available, free spins will be credited on that game as a part of the welcome package. If Starburst is not available due to currency or country restrictions, free spins will be given on Fruit Zen or Boomanji.

07:25 Jean-francois : it doesent say any thing about retricted in canada

07:26 Jean-francois : i have deposit .05 btc for that bonus or i would deposit in bitstarz like usual! i whant my spin or my coin back

07:28 Oshi - Live Chat: Unfortunately,we can't offer you free spin because they are redstricted to your country. Sorry.

07:30 Jean-francois : you are the only casino who say that fruit zen free spin is givin in all bitcoin casino for my contry

07:31 Jean-francois : you should have rigth it somewhere it justsay like every casino no starbust so fruit zen

07:31 Jean-francois : I whant my money back you dont have the right to do that

07:41 Oshi - Live Chat: Our system doesn't allow to credit free spins to your account.

07:43 Jean-francois : yesterday ive spoke to some one who told me ill have it 2day and now its restricted?!

07:44 Jean-francois : realy! look put back my .05 as compensation it a mistake of your casino

07:46 Oshi - Live Chat: We credited you 20 free spins like compensation.

07:48 Jean-francois: so ill have 20 every day for 10 day and it was supose?

07:48 Jean-francois : to have the 200 at the end?

07:49 Oshi - Live Chat: No, it is just compensation for mistake

07:52 Jean-francois: ?? lol its not a compensation its like yo tell someone i will give you 200 pizza for .05 $ you take the money and you say after oups sory you will only get one?? its not a compensation it taking me for a retard!

I know 0.05 its not a bigdeal for a casino but its not fare paying for something and they do nothing they should be punish and thay should have to refund me and even give a compensation so they learn to not do that again!

thx

Disputed Casino Oshi Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Jeanfr

• Canada

9 years ago

Hi i juste wanna saw tanks to solve the probleme and im sorry for my reaction... it juste there is so much scam....

But you wore not one!!! :)
Yes im able to say the trute about web site because ive been scam in the past but im also able to say when they did every thing right
So if i can do anything or write to any one about that good service juste tell me ill do it right away thx!

I must thank you for the gift

Oshi Casino

• Representative

9 years ago

Hi Jean-Francois,

My name is Marko - I am the Operations Director at Oshi Casino.

Firstly, I would like to apologise for the Customer Support Team's mistake - this bonus is certainly not restricted from Canada. The Customer Support Team are infact a highly trained team by our platform, so we have flagged up the issue to avoid it happening again.

I can see on your profile here that you have been credited with the 200 Free Spins (20 Spins per day for 10 days), which is part of the standard welcome pack. These free spins will be applicable on Fruit Zen.

I am sorry to hear about your negative experience, I have instructed the Customer Services Team to credit you your inital 0.05 BTC Deposit Amount to have a stress free play with.

Have a great week Jean-Francois.

Marko Csokasi

Operations Director @ Oshi Casino

Oshi Casino Complaint Stats

Resolved 42 / 42

Avg. Amount $3,764

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Oshi Casino Complaints

See all complaints for this casino

Crypto withdrawal delayed for two days

Dear AskGamblers Team,

I would like to file a complaint regarding a delayed withdrawal at Oshi Casino, which is operated by Dama N.V.

My account has been successfully verified, and I requested a withdrawal to cryptocurrency. According to the information published on AskGamblers, withdrawals at Oshi Casino normally take around 2 hours, and pending time is between 0–2 hours. As this is a crypto withdrawal, I also understand that it should usually be processed very quickly.

However, my withdrawal has now been under review for two days. I have contacted the casino’s support team several times, and they only tell me that the withdrawal is still being reviewed by the relevant department, without providing a clear reason for the delay or a timeframe for completion.

This situation is very worrying, especially since everything on my account is fully verified and I followed all the rules. I kindly request your assistance in resolving this issue and ensuring that my withdrawal is processed as expected.

Thank you for your help.

Resolved

$1,341

Payment delayed over 5 days

Hello, I am trying to withdrawal after i won, I been waiting since 28.10.25. And its still on pending, when i ask support what is happening they are not saying anything and just say I must wait. They also claim that it take 24 hours to the withdrawals to be finished reviewed.

There are 2 withdrawals

1 on 23,510 Nok

2 on 40,000Nok

My account is fully verified and its very disturbing to wait so long when they claim to only take 24 hours

Please askgamblers help me

Resolved

kr63,510

Withholding withdrawal no communication

Dear Team

I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.

Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.

On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.

When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.

I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?

Resolved

€5,000

Delaying regularly withdrawal

I know that in Oshi there is a rule that withdrawals must be made using the same method as the deposit. That’s why I deposited via Skrill and also requested my withdrawal with Skrill. First, I was kept waiting for one day, then my withdrawal was canceled, and they told me use bank transfer instead. It has already been 2 days, and I am still waiting. The support team only replies with copy-paste answers, which is very frustrating.

Their aim is to frustrate you and cancel your withdrawal and loss that win support agent never saying concrete things to you always writing like a chatbot “ queue, workload, wait a bit, “

Stay away this casino.

Resolved

€2,000

48 Hours Pending Time

I’ve never seen a casino that is so slow at handling payouts like that. I’ve been waiting for my money for 2 days now. They claim that they payout withdrawals fast but when you ask the support they say they have no timeframes for withdrawals which his absolutely crazy to me. Also I am verified on the website and this is my first time withdrawing after depositing THOUSANDS on their website. What a lack of respect for their costumers. I’m sick to my stomach.

Resolved

$300

Delaeyd payment

I am withdrawing 900e from this casino. My account is verified and everything else is in order. I have not used any bonuses when making a deposit. I have over 20 years of experience in online casinos. I have never encountered such a delay in withdrawals. Apparently others have had similar experiences with this particular casino. Customer service only says that the withdrawal is in the queue and they are supposedly having technical problems with it. This casino should still be certified by casino askgamblers and have the fastest withdrawals. What can I do about it?

Resolved

€900

Account closed and no explanation

Hi - I have an account at Oshi casino. Fully verified, no bonuses ever. Made over 10 deposits and withdraws no problem.

Suddenly my account is blocked when I try to log in and I get an email saying they have "decided" to close my account!!! No explanation just they have made a decision.

I ask for details but customer support is ghosting / not responding to me. My balance is approx EUR 5000 but I cannot be exact because I cannot get into my account. Screenshots attached.

AskGamblers - please help with this casino, they have a Certificate of Trust but this is not trustworthy :(

Resolved

€5,000

Waiting for Payment 3500 EUR for 5 days

I have been waiting for 5 days now, for this casino to pay out my winnings of 3,500 Euro. I did not use any bonus and my account is fully verified. Chat Support is no help and tells me they are awaiting the Manager's Approval.

I sent a message to my "VIP Manager" who did not bother to answer.

I really wonder all the time, why some casinos treat their players so badly and do this to upset everyone and cause work instead of simply paying out promptly. They take deposits within seconds.

Resolved

€3,500

Still waiting for my Withdrawal of 1800 EUR

23 Dec 16:25 requested a withdraw €1300 and after some hours 500€!

The nightmare began! I tried to solve my issue with live support! I asked them how long i had to wait but no response!

They were just telling me I had to wait!

25 Dec still nothing! I am using my wallet to avoid all this but it seems they don’t want to pay!

You don’t want to pay your customers even when is Christmas!

Resolved

€1,800

Pending withdrawal of 5000 USD

Hello I’m a member in Oshi Casino for maybe more than 3 years, my account is fully verified I’ve done more than 50 deposit and 3 cashout. In the main in Oshi.io they put

-12 min Average Cash Out time. Fast payouts

I’ve done a withdrawal of $4000 and $1000 they asked me to provide a Skrill proof with my details in 15 minutes after I made the withdrawal even though my account is fully verified, I provided what asked from them.

Know I’ve been waiting for 24 hours with no action from oshi.io to release my winnings.

Resolved

$5,000