Complaint #155
Oshi Casino
Refusal of payment and late payment
2 years ago
I registered on October 13 and had sent all the requested documents before playing. I wrote to customer service and they confirmed that everything was in order (1). Then, I played a live casino game and I won around $2000 even though I had paid in $1000. I was very happy and wanted to withdraw my winnings. At the time of withdrawal, I received an email to confirm my USDT address (2). I clicked and later received another email asking me to re-upload my ID even though it was perfect (3). what I have done. I sent my passport to avoid any confusion and received another email telling me my withdrawal was canceled (4). I entered it again and received (5) an email saying the passport was not ok for the reason: Already validated. It was Friday, I received another email telling me that ID is no longer required (6). On Saturday, I received an email at the end of the day informing me this time that my bank statement is not valid in photo and that they want it in PDF and they are canceling the payment (7). I attach it, later I receive an email again asking for several months (why?) I attach the month of July, August and September and they canceled again the payment (8). Thinking everything was in order, I received a final email on Saturday evening asking me this time to take a selfie photo in front of my building, seeing the shoulder, with my passport to prove my address (9) I assure you this is not a joke. I did it. Later, I received an email telling me again that my ID was not ok even though I sent the passport (10) I decide to send them this time the ID. identity and I receive another email (11) telling me there is a problem. reason: already approved. at that moment, I understood that they were making fun of me and that they were certainly not going to pay me. I wrote to customer service asking them to speak with a manager and they wouldn't ask. They use the same excuse every time (12, 13, 14) Yesterday I wrote to them for the last time and I gave them until today to pay me. They did nothing, for this reason I decided to write to you. You will see in (15) all the documents that I gave them. Thanks in advance for your help, I hope I can get my money back.
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