Oshi Casino - Refusal of payment and late payment

The exact amount is 3067.19

Hello Dear Askgamblers Team and Player!

Thank you for your message. We understand your frustration and the difficulties you've experienced with your withdrawal process. We apologize for any inconvenience you've faced thus far.

Rest assured, we take these matters seriously, and we will investigate your case thoroughly. Once we've reviewed all the documents and communication, we will get back to you with a comprehensive response as soon as possible.

Your patience is greatly appreciated, and we'll work diligently to resolve this matter for you. Thank you for choosing Oshi, and we hope to have a satisfactory resolution for you soon.

Dear Askgamblers Team,
As you can see, they have all the documents since Sunday including the selfie in front of my building with my entry number. They are making fun of me, throughout the weekend they canceled my withdrawal 4 times and now that they have all the documents, they are delaying the payment even though their website shows an average payment of 12 minutes! Help me please.

Hello Dear Askgamblers Team and Player!

During the verification our team has found out some suspicious patterns. It has been decided to send player's gameplay for checking to game provider. We have already sent the gameplay to the game provider for checking. It can take several working days. As soon as we receive a response, we will contact you immediately.

In case nothing suspicious is found, all the funds will be paid to the player without any delays according to casino limits.

Thank you very much for your patience and understanding.

Dear Askgamblers Team,

So, Oshi asked me for a lot of documents, photos, degrading selfies in my residential street in the city center to finally invent a new excuse that they have suspicions. I simply note that every time there are winnings, it ends up in dispute on your website. First it was the documents and now it's the game. What about my withdrawal? I am disgusted by the way they do things. Never again. I advise you to review the notes because I looked at the other complaints and it's similar to the same thing!

Best regards

Be careful not to be fooled like me!

Dear Oshi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Dear Askgamblers Team and Player!

Unfortunately, we are still waiting for the updates from game provider. We are in close tuch with them and do our best to speed up this process. When we get any information, we will update you immidiatelly. As we have alrady told, in case nothing suspicious is found, all the funds will be paid to the player without any delays according to casino limits.

Thank you very much for your understanding and patience.

Dear Askgamblers Team,

Unfortunately, I see that all means are good for not paying.

For 2 weeks I have been delayed by all means and all kinds of excuses for my payment.

I don't believe the game provider needs 7 days to clarify anything.

Dear new players reading this, please play on other gaming sites

Hello Dear Player and Askgamblers Team,

We are still waiting for the reply from Infingame game provider. We try to contact them each day, but unfortunatelly we still have not received reply from them. We hope that cheking will be finished asap.

It is not in our interests to delay payment, as we care a lot about high quality service for our clients. You can be sure that in case winnings are legit, you will receive all the funds without delays.

Thank you very much.

I don't understand why they talk about "Infingame" when I played on "TVBet" What bothers me the most about this story is that they used every kind of excuse to delay my payment since day one and now they are talking about an unknown game provider.

Dear Oshi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello Dear Player and Askgamblers Team,

We are still waiting for the reply from the game provider.

Thank you very much.

Dear Askgamblers Manager and team,

Could you help me please ? I don't understand how is it possible to freeze customers' money for so long?

As a reminder, first they canceled my withdrawal request numerous times, then they asked me for a lot of documents including even a degrading selfie in my street, then they talked about a games provider and a other in the last comment, finally they are still waiting for a response from the game provider even though this has been going on for 20 days.

How is it possible ?

Best regards.

Hello Dear Player and Askgamblers Team,

The game provider is working on the issue. As soon as we get the reply, we will provide you with all the infortmation.

Thank you very much for your patience and understanding.

Hello Dear Player and Askgamblers Team!

We are happy to inform that all game rounds have passed without violations. According to that information, all the funds will be paid according to casino limits.

Oshi Casino

Dear Oshi Casino,

I am happy to read that you have finally decided to pay me.

However, I see that the withdrawal is still in progress and I have not received the money.

When will I receive this payment?

Can you speed up the process please? I've been waiting for more than 3 weeks, the minimum would be to do it quickly.

Best regards.

Hello Dear Player and Askgamblers Team,

We can confirm that requested funds have been succesfully proceed.

Best regards,
Oshi Casino

Dear @Dikki18,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Dear Askgamblers Team,

I confirm the case is resolved and I would like to say thank you many times for your help !

Of course I won't play again on this website.

Best regards.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.