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Oshi Casino - Won't want to pay my $600 winning due to unjustified multi-account accusations

REJECTED
mamuna Bangladesh
posted on May 7, 2018.

Hello Askgamblers,

As a weekend slot player I played most of your certified casinos and never had trouble before when I requested withdraw and got all time so far. Yesterday I had joined with Oshi Casino and claimed welcome bonus after deposit. I played only my favorite slot dead or alive whole night with max bet 36 cent. At the end of the night I got 1 wild line during feature though wagering had been met already before. I was very happy and I had requested $600, After 15 minutes I surprised that all of my money had been disappeared from my account and only my deposit left. Immediately, I went to live chat and explained the situations,then after couple of minutes support agent told me I had broke their terms might be I have duplicate account! I explained them I never played before into oshi casino and asked them if they can show me evidences what rules I had broke but I didn't get any evidence! This is my 1st time I got 1 wild line in the feature and won some after deposit but they don't want to pay my legitimate winning $600. So, I need your urgent help to resolve the matter. Your help will be highly appreciated. Thank you.

posted on May 8, 2018.

I reviewed this account... This person has 232 duplicate accounts...

In our terms and conditions, we say:

7.0 One account per person
7.0 (Plain English) You can only use bonuses for either/or:

one person,
a single family
a single home address
a single email address
a single telephone number
a single payment account number like your debit or credit card, Neteller account
a single shared computer used in an Internet cafe or library for example

7.0 (Legal English) All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.

Readers: duplicate accounts are a widespread problem with casinos. It's because players use welcome bonuses or no deposit free spins and they run through these bonuses. They keep opening new accounts in the hope of winning a large amount .

This person had a large win, worked their way through the bonus requirements and unlocked around $600.

We do occasionally have cases, such as this one https:­//b­itc­oin­tal­k.o­rg/­ind­ex.p­hp­?to­pic­=19­360­59.m­sg­366­061­96#­msg­366­06196 where somebody had one duplicate account and it turned out to be his mother, so we asked both of them to do a know your customer (KYC) check, to verify they lived at different addresses and we paid out...

But, 232 duplicate accounts!? Obviously this is not a legitimate claim against us. Nevertheless I will reach out to this person personally and maybe they can give account for why we have 232 duplicate accounts which are tied into this person on our system.

thanks
Nick
Founder/Oshi

mamuna Bangladesh
posted on May 10, 2018.

Thank you Askgamblers for published my complaint. I was in touch with casino manager Nick last couple of days. We had several discussions regarding my circumstance where I wanted to prove I am fair and never created multiple accounts where my IP is unique clearly shown on my profile but on the other hand, Nick said he got 232 accounts (Support said 3 accounts) which is impossible to verify those accounts for them! So, He won't pay my winning $600.
But I never created account with Oshi casino before,so how come this possible as Nick wanna trying to say he found 232 accounts! Really? More over my winning comes after 10 credits bonus rollover requirements had been met. I have uploaded my IP number with casino profile as evidence never created account from my home IP and I shouldn't responsible for outside public WiFi IPs. I am very much disappointed that I had taken risk my own money to gamble into Oshi Casino and I had won $600 but casino management wants to keep my winning by some excuses without any evidence.

posted on May 14, 2018.

Firstly, Mamuna thanks for emailing with me separately to this thread.

Before I go into the specifics of this claim, I just want to explain little bit more about the algorithms we use to identify duplicate accounts.

Essentially we look at a combination of a customers IP address and their 'browser fingerprint'. Here is a tool that can test your browser footprint. https:­//a­miu­niq­ue.o­rg/fp
As part of my research for this reply, I did my own 'browser fingerprint' test on this site and it turns out no other browser from 701,298 records is like mine.

When we flag up duplicate accounts, we look at a combination of customers IP address and browsers they use and whether they used bonuses.

Customers can have as many duplicate accounts as they like, as long as they only use these duplicate accounts for real play i.e. no bonus use

We have flagged this person up as having 232 duplicate accounts. And yes, this is a lot of accounts. However...The largest number of duplicate accounts we have ever seen (aside from this) was with spammers claiming no deposit free spins, where they registered a batch of 152 accounts over two days. It takes approximately 5 minutes to register a throwaway email address, register with Oshi and confirm on Oshi and then receive and activate the bonuses, plus play the spins.

In this case something unusual is going on with these duplicate accounts. It looks like this person has somehow been 'touched' by a browser fingerprint and IP address that is shared with hundreds of other players. The IP address is 127.0.0.1 , otherwise known as localhost. http:/­/ww­w.t­ech­-fa­q.c­om/­127­-0-­0-1.html

So, that explains the vast majority of these duplicate accounts, however there are another 6 players using an IP address 103.49.203.XX , which resolves to Bangladesh where all players have identical browser fingerprints.

The customer is arguing that they could have picked up a public Wi-Fi connection and therefore ended up using a shared IP address from a number of other players.

However, if we work on the laws of probability here:
- unique IP address (fairly low probability)
- unique browser fingerprint (extremely low probability)
- all players on this IP address / same browser played with real money (very low probability)
- all players on this IP address / same browser used an identical first welcome bonus (we have 20 different welcome bonuses)
- playing on oshi from the same IP...(there are 3,000 casinos out there)

Then by the laws of probability this person has created duplicate accounts.

Duplicate accounts are a serious problem amongst all casino operators. Why? because they are profitable for those people creating the duplicate account. So, we have lots of provisions in our terms and conditions and tools to deal with this issue.

As a business, we stand by our terms and conditions. What does that mean? If for example somebody makes a claim against us and they fulfilled our terms and conditions, then of course we would pay. If you read through a couple of the older AskGamblers complaints you'll see examples of payouts.

In this case, this customer is saying he is innocent. However, the probability of his innocence is very low. So we have to make a judgement based on the evidence and it looks like this is a duplicate account.

AskGamblers
posted on May 14, 2018.

Dear Oshi Casino,

Please provide evidence that player breached casino's terms and opened more than one account. Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­[email protected]­skg­amb­ler­s.com.

Thank you in advance.

AskGamblers
posted on May 15, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Oshi Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

Oshi Casino complaints

  • 12 of 13 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,774 USD avg amount

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