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Monarchs Online Casino - Payments delayed for weeks

Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Amount $ 4000
jmb45nc United States Message
Posted on October 3, 2015

I have submitted two claims according to their rules, each for 2000 dollars. This was over a month ago. I was verified and have even had an email sent from the Finance department stating The withdrawals had been approved. This was a week ago. The status online is still showing pending. I was not able to connect to online support today. They seem to not be staffed. I sent and email to the finance team asking how long to process and have had no response. I play on many sites and have never had to complain about payouts. This is my first time receiving one from Monarchs. Any help or advice would be appreciated.

Posted on October 3, 2015

Dear @jmb45nc,

Any update regarding your complaint? Thank you.

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