Payments delayed for weeks
I have submitted two claims according to their rules, each for 2000 dollars. This was over a month ago. I was verified and have even had an email sent from the Finance department stating The withdrawals had been approved. This was a week ago. The status online is still showing pending. I was not able to connect to online support today. They seem to not be staffed. I sent and email to the finance team asking how long to process and have had no response. I play on many sites and have never had to complain about payouts. This is my first time receiving one from Monarchs. Any help or advice would be appreciated.
Monarchs Online Casino Complaint Stats
Resolved
36 / 47
Avg. Amount
$625
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
Monarchs Online Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 33 out of 43 complaints in this category have been resolved.
This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.