PlayHippo Casino - Missing 400 free spins they promised from December

elker1 United Kingdom
posted on January 19, 2016.

- I deposit £300 on the 18th of December in order to receive 500 free spins on the Sparks game, after receiving a personal email offer.

- Only 100 games were awarded leaving a balance of 400 spins to be awarded.

- I emailed support and received a reply from "Adam" at Playhippo that they would be added within 24 hours. They were not added in this time frame or subsequently.

- I then emailed chasing these up again on 19th, 21st and 22nd of December, the 4th Jan and the 5th of Jan with no response whatsoever.

Therefore I would like these free spins added as promised.

elker1 United Kingdom
posted on January 20, 2016.

This has now been resolved by the Casino.

posted on January 21, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.