Magical Spin Casino - Payment delayed after multiple requests

I requested a withdrawal of 928 euros on April 23. The finance department told me that they tried to pay it into my Visa and it was denied. They asked me if I had a different credit card. I do not. Then they told me that they tried to pay it by bank transfer, and that this too was denied. My bank have no record of this. Finance told me it was rejected by 'an intermediary bank' due to 'internal policy'. They sent me a form which they claimed proved that they had tried to make the payment. I took this to my bank. They suggested that the request be made again by the casino in a different format. Finance asked me again if I had another credit card. I told them again that I do not. I asked them to try bank transfer again. That was 5 days ago. I have heard nothing from them since.

Hi DAEVID,


I will speak with financial concerning your account. I will update you once I receive a response.

Thank you for your patience.

Regards,
Levi H
Communications manager.

Thanks Levi
Yesterday I received an email telling me that finance has tried again to send my money. I hope I get it this time.

Hi DAEVID,

Lets hope for the best on the transfer.

Have a great week.

Levi H
Communications manager
Magical Spin Casino.

Thanks. I'm still waiting. I'll let you know . . .
I received money from another casino a couple of days ago, sent by bank transfer, so it seems to be working.

Today, I received this from Magical Spin -
We received, again, a reject of the transaction.
Do you have the possibility to make a deposit with a credit card of a regular bank account (even if it is not yours, a friend or family) and so we will be able to credit your the credit card ?

So it continues. I replied -
"Hello
Once again, no. I do not have another credit card. I am not prepared to open another account hoping that you can deposit into it. I am not going to ask my friends to deposit money into an online casino, hoping that their credit card might work. This is a bank transfer we're talking about. Since I have played online I have received many of these transfers from different casinos, even two in the month I have been waiting for your payment. I have no idea why you are having so much trouble with what should be very simple.
Would Neteller or Skrill work? I see you have them as options.
David"
Why is this so difficult for this casino?

Hi DAEVID,

I have spoken with finance and see that the bank rejected the processing of the payment.

They have agreed to try again by using another bank. I did note, that they offered other means as it has something to do with your financial institution.

I wish you luck.

Levi H

I'm still waiting. I have no idea what's happening as I have had no communication. No reply to the email I sent 2 days ago. My bank has no record of a payment being rejected. They have asked for a reason for rejection. I asked Magical spin - no reply

Another 2 days - over a month now. No payment, no communication . . .