I requested a withdrawal of 928 euros on April 23. The finance department told me that they tried to pay it into my Visa and it was denied. They asked me if I had a different credit card. I do not. Then they told me that they tried to pay it by bank transfer, and that this too was denied. My bank have no record of this. Finance told me it was rejected by 'an intermediary bank' due to 'internal policy'. They sent me a form which they claimed proved that they had tried to make the payment. I took this to my bank. They suggested that the request be made again by the casino in a different format. Finance asked me again if I had another credit card. I told them again that I do not. I asked them to try bank transfer again. That was 5 days ago. I have heard nothing from them since.