On march 24th 2016, I've withdrawn 2 times from Guts casino. 2 ammounts of 500$ and 335$. After 13 days, I've FINALLY got 2 deposits in my bank account. But these ammount were seriously amputed... I've received 433.77$, instead if 500$, a difference of 66,23$ and I've received 268,77$ instead of 335$, another difference of 66,23$... I wrote some e-mails to the Guts's administration. They asked me to send them screenshots of my bank statement, what I did immediately. But it was not enough for them, they wanted to get the reference numbers of these deposits. I told them that I'm not able to get these numbers. And since that last e-mail, nobody's responding me. So, I wanna be refund 66,23$ X 2 = 132,46$ in my casino account and that I CAN WITHDRAW (NO IN BONUS). The guy explains me that Guts casino doesn't have CAD account, that's why I have problems they were obliged to pay me in EURO and then, in CAD... Guts welcomes canadian gamblers but is not able to pay correctly... It's completely ridiculous, they charged fees at every deposit. More! I made a deposit of 100$ with bonus code GUTSB4 but I've never got nothing. I hope that my problem will be resolve! Thanks!
Complaint Info
Hi Bueffe77
Thank you for your explanation of your matter(s)
Due to a recent migration of our payments platform and the introduction of new processors some of our customers are experiencing higher withdrawal fees. We have been working hard to rectify this situation and anticipate a resolution in the coming weeks
Any affected customer is encouraged to contact our support team directly where their case will be handled in a quick and timely manner. In this case, screenshots of your transactions were requested which should show an invoice number as well for investigation purposes as that would allow us to match the number to the transaction and investigate closer.
However, as we are aware of these fees occasionally happening on bank withdrawals, I am glad to confirm that we have credited the difference back to your account (you will see these the next time you log in to your Guts account)
We apologise for any inconvenience caused and assure our existing and new client base that these issues are high priority
As a side note regarding your last line about the bonus code - I was unable to see that you have attempted to use the code as the bonus code fields on your deposits have been left empty. Feel free to contact me personally on [email protected] or our support team directly at [email protected] for any clarification or bonus related queries and I will be happy to help
Kind regards
Emir - Support Manager
Thanks! You can resolve my complaint! Guts refund me today!

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation
Guts Casino Complaints
- 33 of 38 resolved
- 2 days avg response
- 1 week avg complaint life
- 2,031 USD avg amount
-
Resolved
Guts Casino - Locked account and doing verification 3 weeks
$1,600
Resolved
Guts Casino - Locked account and doing verification 3 weeks
I opened new account, because reviews are positive and payments are fast. I was playing 2-3 months. Deposited a enough money. Not small amounts. One ...
-
Unresolved
Guts Casino - Self exclusion not detected, delaying deposit refunds
£1,109
Unresolved
Guts Casino - Self exclusion not detected, delaying deposit refunds
Hello,I was self-excluded with Gamstop on the 04/02/2020. In the same day I received the promotions from Guts casino on my email address and as a ...
-
Resolved
Guts Casino - Refuse to refund fees charged on withdrawals even though its a known issue
$181
Resolved
Guts Casino - Refuse to refund fees charged on withdrawals even though its a known issue
I had noticed that everytime I requested a withdrawal at Guts that they were not depositing the correct amount into my bank. After confirming that the ...
-
Resolved
Guts Casino - Delayed payment since May
€300
Resolved
Guts Casino - Delayed payment since May
I would like to file a complaint about delayed payments on Guts.comI made 2 withdraws on 26th and 27th of May, and I have still not recived the funds. ...
Have trouble with Guts Casino?