I joined Guts Casino, received an email asking me to confirm my email address, which I did.
I then deposited £20 and played some slots.
I tried to log in the next day and couldn't get access, so I contacted the live support and was told that my account had been closed because I hadn't verified it.
I had not received any further communication from anyone at Guts asking for any verification.
I have joined many casinos and I have no problem verifying the information as I understand it protects me but to cancel my account in less than 24 hours after opening is ridiculous.
I asked them to refund my £20 and was told to contact [email protected]
I have emailed tony and support twice but I'm yet to receive any reply.
As far as I can see, they happily took my £20 deposit and then closed my account for no good reason. I would happily have provided information if requested but that usually only happens at casinos when you try to make a withdrawal.