Withdrawal troubles

I made withdrawal request for 1800 euros 26/4/15 via Skrill. Payment has not been processed yet. Worst part is that real game mode doesn't work for me so I cannot get to my account anymore. Maybe it is technical problem but it worries me a lot. I have sent them emails, trying to get contact via live chat and phone. No response at all. There is no customer support available anymore. Is that casino dead or what.

I had met the wager from the no deposit bonus. I needed to deposit 20 euro to withdraw my bonus of 125 euro. I wanted to deposit with neteller.... refused. I get an error that my neteller account is not found. I wanted to make a deposit with a bank transfer.... not available now. I mailed them a couple of times. First they answered., but not anymore now.

I use 25 no deposit bonus and I turned the casino where the max. amount of money to withdraw 125 USD! Then I deposited with Mastercard as required by the casino before payment withdrawal. Then I verified the account and withdraw the money via bank transfer, because the other options I had no Skrill no NETeller, etc. .. .. but they have not been able to put nothing to do with my bank and they decided give me the money credited manually via Skrill!! then I got the last email from them, and then more are no longer responded to my email I sent almost every other day and wondered what they do for so long with my money! with this casino something is not right, because my withdrawal money has been going on since 19 April this year! please if you can help me or give warning to the casino !! Thanks

Hello, my name is Tomas Bursa. I've started to play at Golden Galaxy casino using their no-deposit bonus. At first I have tried to withdraw the money without the deposit and casino replied: "Dear Tomas, We are really sorry for the inconvenience. We are glad to inform you that the documents were received and approved. Please note that the maximum that can be withdrawn from the free no deposit bonus is $125. Also, in order to process it a minim deposit of $20 is necessary." Than I made the first 20 USD verification deposit using my credit card and made a withdrawal of 125 USD. That was on 30/05/2014 using their MasterCard withdrawal option. Since that day no one contacted my, I have tried waiting long hours on their customer support chat and sent them multiple e-mails, still with no reply. I know that the amount is not as high, but this is for me a principial matter and I want it solved. With best regards Tomas Bursa