Fruity Casa Casino - Allow me to play after asking for permanent account closure twice!

Michael1891 Ireland
posted on July 7, 2016.

Hi there, firstly thank you for allowing me the opportunity to present a complaint.
On 25th May I sent a very clear instruction to Fruity Casa to close my account ( this followed some heavy losses on my part the night before ).
I received an acknowledgement and sent yet another very clear instruction to permanently close my account on 26th May.
Despite this I then received an unsolicited email from Fruity Casa on 30th June telling me that they value my presence and urging me to to quick to take advantage of 2 bonuses.
Regrettably I was able to log in and I lost a deposit of euro 310.
I believe that Fruity Casa has violated a code of practice here by contacting me after 2 very clear instructions for permanent closure of my account.
I request full refund of my deposit of euro 310.
Thank you again.

posted on July 8, 2016.

Hi Michael!

Sorry to read about your issue.
Just received an email about complaint posted. We'll check everything and get back to you as soon as possible.

Michael1891 Ireland
posted on July 8, 2016.

Thank you. I very much look forward to hearing from you.

posted on July 11, 2016.

Hello michael1891,

Thank you for your patience. We have sent you an email regarding this matter.

Hope to sufficiently informed you.

Fruity regards,

Team Fruity Casa

Michael1891 Ireland
posted on July 12, 2016.

Issue is resolved. Very satisfactorily. Many thanks to AskGamblers and to Fruity Casa Casino.

posted on July 12, 2016.

Happy to hear that :) Thanks for your patience Michael.

posted on July 12, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.