I need help as Dunder are not paying my withdrawal. I originally won £50000 playing roulette and was then met with the verification, source of wealth and money laundering process. This went on for weeks before they finally verified my account. During this period, I carried on playing and turned my winnings into £300,000. I made withdrawals totalling just over £22000 that went through. I then tried to make another £5k withdrawal that kept getting put back into my account and requests for the same information that I had already provided to verify my account. I got in touch via live chat and was told everything was sorted. I then made an attempt to withdraw £250,000 and again it was returned to my account. Back to live chat who said they could do it for me and it would be in my account in 7 days. It never arrived. I emailed Dunder to see what was happening and was assured it had gone through, they gave me an ANR number to give to my bank. The bank informed me that this number was not valid and it did not even match the criteria for being an ANR number. They confirmed that no payments had been made or attempted by Dunder to my account. Dunder are now ignoring my emails. I got back on live chat and was informed that the department responsible was looking into it. I asked them what department this would be and they told me the financial department. They said there was nothing they could do until this department responded. This has been going on for several months now. I am getting nowhere with Dunder and can only assume that they do not have the funds to pay my winnings and are either stalling for time or blatantly keeping my winnings I have attached some emails with Dunder and some screen shots of my winnings. I will send all emails over once I have pics of them. Can you now accept this complaint and help if you can.