Won't let me withdraw to the same method used for deposit

Dear @wondah,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear @wondah,

Thank you for your input, your feedback is highly valued.

We wish to sincerely apologize for any inconvenience that might have been caused and we are sorry to hear that our services did not meet your expectations.

On rare occasions it can happen that a payment fails to be processed on the method requested and/or to be temporarily unavailable due to technical difficulties.

Such, our dedicated Payments team makes extended efforts to ensure alternatives are made available to our customers to ensure immediate payment, as they were brought to your attention in your case.

We completely understand your point of view and frustration, this is the reason for which we tried our best towards finding a reasonable solution between our commitment to providing you with a fair, open and credible experience whilst ensuring that the funds reach you as soon as possible.

As well, we understand your concern, however, the various e-wallets offered as options are world-wide known, severely regulated and they present no reason for concern.

Furthermore, we can see that you had various interactions with our dedicated 24/7 Customer Support team that did its best to reassure you regarding the payment due and it was successfully made at the end of September 2020, once the needed transaction details were provided by you.

Kindly note that the details of our ADR body are displayed 24/7 on our home webpage, as well as on the bottom of the page and in the general Terms and Conditions for your reference.

Upon close and detailed inspection of this case, we ascertain that all possible interactive avenues were duly explored and enforced from our side in an effort to abide by the continued customer- guidance and support we so proudly promulgate at our casino.

Sincerely,

Dukes Casino

Dear all,

This complaint has been reopened as per Dukes Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear @wondah,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.