Ag Awards

Monarchs Online Casino - Delayed withdrawal

Posted on October 24, 2015

On, august 13,2015 I submitted a payout $150 because I had received an email informing that the documents they requested had all been approved I was to the understanding that within 5 days I would be receiving my money its been near impossible to contact them in regards to this matter I don't know what else to do please assist me in resolving this mater thank you

Posted on September 25, 2015

Dear @tarabella ,

Did you receive your winnings, can we close this case as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved. Thank you.

Posted on September 28, 2015

I am still waiting on monarch, they have moved my claim from pending to authorized since the day i submitted the claim. They have done nothing since then.

Posted on October 24, 2015

The complaint has been reopened upon the player's request, we would like to give it one more chance for a successful resolution.

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