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Delayed withdrawal


On, august 13,2015 I submitted a payout $150 because I had received an email informing that the documents they requested had all been approved I was to the understanding that within 5 days I would be receiving my money its been near impossible to contact them in regards to this matter I don't know what else to do please assist me in resolving this mater thank you
Disputed Casino Monarchs Online Casino
Amount $150

Discussion

User name
The complaint has been reopened upon the player's request, we would like to give it one more chance for a successful resolution.
User name loyalty-level-2
I am still waiting on monarch, they have moved my claim from pending to authorized since the day i submitted the claim. They have done nothing since then.
User name
Dear @tarabella ,

Did you receive your winnings, can we close this case as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved. Thank you.
User name
Dear tarabella,

Your request has been approved

Monarchs Online Casino Complaint Stats

Resolved 36 / 47
Avg. Amount $625
Avg. Complaint Duration 17 days
Avg. Response Time 2 days

Monarchs Online Casino Complaints

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Delayed payment 636,00 Euro, no answers to my emails
The Monarchs Online Casino no anser my e-mail to pay 636,00 Euro since On Mon, Sep 28, 2015 at 12:05 PM, and anyone answer my questions.Below are the talks. My last e-mail It was sent on Sex, 9 Out 2015 (09:48:36 WEST) and, as usual, no response. The casino site seems to have ended for not paying whom must as it gives permanent error when trying to open the same. "Good day It's been one month since I requested payment. When that will make in my Neteller account? Best regards PLEASE ANSER João *********** --------------------------------------------------------------------------------------------------------------------------------------------------- Quoting Monarchs Online Casino : > Dear Joao, > > Good day! > Thank you for contacting us. > > Apologies as no update yet from our payment providers. We'll email you the soonest. > > --- > Best regards, > Finance Team > > > On Mon, Sep 28, 2015 at 12:05 PM, "Joao ***********" <***********@sapo.pt> wrote: > > Good day > > For when my payment? > > Best Regards > > João > > ----------------------------------------------------------------------------------------------------------------------------------------------------------- > > > Quoting Monarchs Online Casino : >> Dear Joao, >> >> Good day! >> Thank you for contacting us. >> >> Apologies as no feedback yet regarding your payout requests. Your withdrawal request is still being reviewed by our processors. A separate email will be sent to you on status of it. Rest assured we'll email you for any developments. >> --- >> Best regards, >> Finance Team >> >> >> On Wed, Sep 16, 2015 at 9:07 PM, "Joao Silva" <***********@sapo.pt> wrote: >> >> Good evening >> >> For when the payment? >> >> Best regardas and please anser. >> >> João *********** >> ------------------------------------------------------------------------------------------------------------------------------------------- >> >> >> Quoting Monarchs Online Casino : >>> Dear Joao, >>> >>> Good day! >>> Thank you for contacting us. >>> >>> Your withdrawal request has been forwarded to our processors and currently being reviewed. A separate email will be sent to you on status of it. >>> >>> --- >>> Best regards, >>> Finance Team >>> >>> >>> On Wed, Sep 9, 2015 at 11:10 AM, "Joao ***********" <***********@sapo.pt> wrote: >>> >>> >>> Good day >>> >>> Please make the payment requested to: >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João *********** >>> >>> Thank you >>> >>> --------------------------------------------------------------------------------------------------- >>> >>> >>> >>> Hi >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João ***********"
Status unsolved Unresolved
€636