10 years ago
On, august 13,2015 I submitted a payout $150 because I had received an email informing that the documents they requested had all been approved I was to the understanding that within 5 days I would be receiving my money its been near impossible to contact them in regards to this matter I don't know what else to do please assist me in resolving this mater thank you
AskGamblers
10 years ago
• Support Team
The complaint has been reopened upon the player's request, we would like to give it one more chance for a successful resolution.
10 years ago
I am still waiting on monarch, they have moved my claim from pending to authorized since the day i submitted the claim. They have done nothing since then.
AskGamblers
10 years ago
• Support Team
Dear @tarabella ,
Did you receive your winnings, can we close this case as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved. Thank you.
Did you receive your winnings, can we close this case as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved. Thank you.
Monarchs Online Casino
10 years ago
• Representative
Dear tarabella,
Your request has been approved
Your request has been approved
Monarchs Online Casino Complaint Stats
Resolved
36 / 47
Avg. Amount
$625
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
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