This is a bit of a tangled mess, but I think it’s been untangled, now. :-)
Here’s what happened:
You had two pending withdrawals—one in the amount of $1051 and another in the amount of $2500. Our withdrawals department canceled both withdrawals, to remove the coupon bonus amount, in the amount of $192. They then split those two pending withdrawals in to five amounts (three in the amount of $650, one in the amount of $704 and another in the amount of $705). They approved the $705 withdrawal, leaving the remaining four withdrawals pending. It’s understandable why you are upset about this—you had two pending withdrawals and now you are seeing that you have one approved and four pending.
Unfortunately, I can’t explain how/why this happened, however, I CAN tell you that our head of finance caught wind of this and he fixed things up for you. Yesterday, he approved the three $650 payments. You’ll still have the pending $704 to be approved (which will be on schedule) and I see you have another withdrawal request pending in the amount of $1135.
Our Escalations Manager, Sophie Evans will be following up on this to ensure all goes smoothly from here. If you have any questions for her, you can contact her directly at: [email protected]casinosupportcenter.com
Apologies for the confusion with all this.
All the best,