Guts Casino - Let me register and deposit three times, then closed my account saying I came from restricted country

Jayk1976 Denmark
posted on June 5, 2015.

Hello I would like to file a complaint regarding I got robbed 376 euro from Guts Casino.

My story:

At 5th june 2015 I sign up at Guts Casino as a Danish player. Their registration form clearly shows danish flag and I can choose Denmark as my home country. So my account gets opened and I recieve my welcome email.

So then Make my 1 deposit if 125 euro using my mastercard it works perfectly. I lose my money and then I go to deposit again same procedure. That deposit is also lost 126 euro. So i now deposit a 3th time 125 euro also gets accepted and again I loose all my money.

Then on the 4th deposit try their site goes black and I contact their live support asking why I cant deposit.
After a long wait the chat person tells me they dont afterall accept Danish customers. Well I then tell them that I did deposit 3 times with succes and I want my money back. Then in the middle of the chat my acvount gets blocked and I cant get in touch with them.

So now I hope you will tell them to repay my 376 euros since its a mistake from their company accepting my money that to me is clearly FRAUD.

My blocked account at Guts Casino had the login: Jayk1976

posted on June 8, 2015.

Hi AksGamblers,

This complaint has been resolved from our end as communicated to the player also.

Hopefully the player can confirm this to you if he has not already.

Kind regards,

Jayk1976 Denmark
posted on June 8, 2015.

I can confirm that Guts Casino has solved my complaint very fast and very fairly, I have recieved a confirmation that my funds will be returned to my bank account.

The way the Casino has handled this technical error is highly proffesionel and I look forward to my funds arriving on my account.

I am confident that the complaint can be closed now, and I really hope that Guts Casino will come to Denmark someday, because the way the treat their online customers is highly appriciated.

with regards

posted on June 9, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.