I started playing at come on casino for about 2 weeks ago and make approx 10k dollars in deposit. I like playing live roulette so i tried my luck in this game and won a lot. Approx. 90k dollars.
So i tought its time for a withdrawal and i sent my documents wich got confirmed and everything went smoothly. I withdrawed the money monday the 23. des and come on casino has still not payed out the cash.
When i speak with live chat i keep getting the same answer, due to christmas and low workpower they dont know when the money will be cashed out.
After keeping pushing them they told me today that they where waiting for a confirmation from NetEnt because i play roulette. I dont know what to do. And i am psykologicaly a wreck right now. Should i be worried and is this normal? pls help