Casino - Delayed verification and payment

posted on November 2, 2016.

At Monday i have won money on and wanted to try them and to withdraw an amount 187.40 eur. Didn't take any bonuses
They wanted to verify the email first, okay first step is done.
Later they required the documents and replied me that it will be verified UP TO 24 HOURS.
Today is Wednesday and still NOTHING from their verification department.
I am trying to contact their support and they are writing always the same, that i have to have patience and etc.
Can you have a look on them please?
Take care!

posted on November 3, 2016.

Dear Maxcool,

Thanks for your message.
Apologize in advance for any inconvenience.

We would like to inform you that your Documents has been received and registered.
If you need any further information please do not hesitate to contact us.

Kind Regards

Circus Team

posted on November 4, 2016.

Here what he was written on November 3

# 183779 - # 183733 - : Problem with a withdraw

Nov 3, 14:44 CET


We have received your documents and your account is now authenticated.

You can now make withdrawals without any problems.

Please accept our apologies for any inconvenience caused.



They perfectly know withdrawal of funds the mode is possible only in manual that the Russian banks have no IBAN and

But already on November 4 they write

# 185065 - : Problem with a withdraw

Nov 4, 08:25 CET


We see that you have sent us the requested documents.

Rest assured, they are all on hold for verification by our authentication department and will be treated as soon as possible.

Regarding your withdrawal request, this has been registered in our system and you will receive all the required information once your file has been treated.

Thank you for your understanding and your patience.

Kind regards,



At first they speak everything is all right and withdraw money. At the same time knowing that I via the browser can't make it!!!
And next day we consider your documents.
Be careful for this casino of 187 euros very large sum.

But I am not going to lose them

posted on November 7, 2016.

Dear Max

Thanks for your feedback.

We would like to ensure you that every single withdrawal request will be processed no matter the amount as soon is following the common security procedures, simply because are not our money but the customer money. Circus is not going to keep any amount.
We asked your details because we received in Cyrillic and we are not able to read it.
According to the last update, payment department is preparing the payment and we will send you via mail the proof of payment once we receive it from the Bank.

Once again we apologize for the delay.

Kind Regards

Circus Team

posted on November 8, 2016.

let it will be a shame to you with your casino. Next formal reply of you. Again about your super department

# 187402 - : Problem with a withdraw

Nov 8, 13:29 CET


Unfortunately, we still haven’t received an answer from the relevant department.

We apologize for the delay.

Please know that we take every question seriously and, despite the delay, we will continue to follow up on your question.
Don’t worry, we will not forget you.

Thank you for your understanding.

Kind regards,


posted on November 12, 2016.

money hasn't been paid without explanations. It turns out that this casino the swindler!

posted on November 12, 2016.

casino swindlers who don't remove money.

posted on November 14, 2016.

Dear Maxcool,

Apologize in advance for any inconvenient.
We would like to inform you that the payment has been processed the 10th of November.
Our customer service informed you via mail and send the proof of payment.

If you need any further information please do not hesitate to contact us.

Kind Regards

Circus Team

posted on November 14, 2016. of casino swindler. My complaint hangs since October 31. What shall I do?

They have written that they have drawn withdrawal of funds. In the payment order they have distorted data of my account.

I spread proofs concerning casino of the swindler with the name which for quite some time now doesn't withdraw money.

posted on November 18, 2016.

Dear Maxcool,

Once again apologize in advance for the inconvenient.

We would like to inform you that we are doing the best to solve this issue.
We want to make clear that every withdrawal request will be processed no matter the amount.
Those are your money and we don't have any intention to keep it.
We currently investigate and we will get back to you asap.
In the meantime our customer service is informing you about the situation and credit a little present in your account.
We are really try our best.

Thanks in advance for your patience .

kind regards
Circus Team

posted on November 22, 2016.

Please let us know if there's any update regarding this case. Thank you.

posted on November 23, 2016.

Dear Askgamblers

I would like to inform you that this is the last message we sent yesterday.
We confirm we are doing our best to solve this case and help the customer.

Good afternoon Maxcool,

First of all, we apologize for the delay to solve your situation. This is independent from our will.

The accounting department informed us that your transfer was locked on the bank's side.
It seems they could unlock the situation and your payment is pending to be validated.

Know that the accounting is doing the best to push the bank to solve this as soon as possible.
I guess you know that sometimes, administrative situations can take a certain time.

I'll get back to you as soon as we have the confirmation that the transfer has been validated.

Thank you for your patience.

Best regards,

Circus Team