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Casino Floor - Withholding winnings due to self exclusion, refusing to refund deposit

UNRESOLVED
Complaint Info
Disputed casino Casino Floor
Reason Refund declined
Amount £ 100
Posted on December 26, 2015

Hi, I recently made a deposit of £100 to casino floor and won £300 which I withdrew. They have now contacted me saying I have self excluded myself from the matrix platform therefore they are keeping my deposit and winnings. This is unfair. If this is the case i should not have been allowed to open an account. If they are willing to take my money they should pay out the winnings. I also deposited to another one of there sites the same night. This was also accepted. This is completely unfair and unethical. Basically they have just taken my money!!!

I have emailed them to try and get my withdraw paid but no response so far.

Thanks

AskGamblers
Posted on December 30, 2015

Dear @bigworv,
Any update regarding your complaint? Thank you.

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