Casino1 - Unjustified confiscation of 1739.00 € winnings

Dear Konstantin,

Please allow us a few days to review this matter and reply.

Thank you for your patience.

The answer is still no

I appologies, i will have an answer for you no later than Wednsday.

Contacted representative of the casino.
Casino is ready to return 500 euros.
According to the rules 13.6
https:­//w­ww.c­as­ino­1cl­ub.c­om­/ge­ner­al-­ter­ms-­con­dit­ions/
X10 of the deposit.
I am waiting for payment on Skrill

As Mr. Konstantin indicated, our internal review group investigated his complaint. It was found to have considerable validity.
The financial department was correct in that Mr. Konstantin was not eligible to receive the entire withdrawal, since as a new player who had received a 400% bonus he was subject to a x10 win limit. However, there was an additional confusion, which we deeply regret. As a result of this Mr. Konstantin was deprived of his rightful winnings. We apologize about the confusion and for the unnecessary delay. Mr. Konstantin was kind enough to understand our position and accept an additional complementary sum for his time and trouble with this matter.

We would like to thank Mr. Konstantin for raising this matter and helping us improve our service so we can give our clients the gaming experience they expect and deserve.

Sincerely,

I got a 500 euro payment to skrill

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.