Betmartini Casino - Missing Dogecoin deposit

Dear Betmartini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betmartini Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello to all!

We checked the Customer's account (apparently with same username as here) and have individuated all the transactions. There were few attempt of deposit via Crypto during the evening of 04 of May, one of them was actually successful and was credited to the account in the morning of 05 of May with the exact amount. To be noted that when there is a Crypto deposit often there is a time to receive and credit the amount and it's not immediate as with Card. Further the Client activated the welcome bonus for the casino section and played the amount.
The issue was solved and discussed with the client via live chat on 05.05. We apologise again for the delay of crediting the deposit and also offered a small Gesture of Goodwill bonus to the Client.
We thank for the feedback of our Client, as we strive to give the best possible customer's experience and we remain available in case there is need for further clarification.

Dear @Texxmeks,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The issue was resolved. I took over 10
Days for support to reply to my email

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.