888 Casino disabled my account

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Beechalan,

Thank you for raising this case.

Upon a thorough investigation, we noticed that indeed our Operations Department has requested your documents in concordance with our User Agreement - https:­//w­ww.8­88­cas­ino.co­m/s­ecu­rit­y-a­nd-­pri­vac­y/u­ser­-ag­ree­men­t-n­onuk/.

Please note that we do have a 24-72 business hours timeframe for document verification, which is why your verification took longer than expected.

We noticed that once your documents were verified, all the restrictions were removed, and you continued your membership with us with no other reported issues.

Please let us know if you need assistance with any other matter.

Sincerely,

888Casino.

Dear @beechalan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.