Fenix Casino - 315 withdrawal

Maël Justman France
posted on December 10, 2015.

After two withdrawal requests (315 euros), my account is locked.The answer from the chat is that i have different accounts on same ip which is non sense.Help would be appreciated to get this legitimate won money.Before that complaint, they were paying, proof that this multiaccount answer comes from nowhere.

Maël Justman France
posted on December 15, 2015.

The customer service is just a joke.They pay the first few withdrawals to make you confident and then will block and close your account for fake reasons.They will just tell you that you have different accounts on the same ip which is non sense (i never accepted any bonus,what would be my interest?Why would you pay in the first place if i was illegitimate?).Don't bother to email them and ask for proofs, their support is just awful,keep your money away from them.