Complaint #155 1xBet Casino

Refusing to verify my account and pay $80,000 winnings

By Ember22

7 years ago

Hi , ive been in 1xbet casino site for 2-3 years and had no problem since now , ive lost a lot of money but this time i won a lot and i wanted to withdraw but they blocked my account and asked for documents which i believe is logical for this amount of money (nearly 80,000USD)
They asked for National id card , a selfie , deposit proof and ... which i sent them all . The support guy told me it would take 24-48 hours usually but i think my case isnt usual for them cause they didnt answer me in 10 days !
All i get from their security department is " All requests are processed in turn. Please wait, you will get a notification."
This robotic customer service is very bad ! Same answer all the time !!
Btw i cant go to any section of casino and play because my account is limited untill they verify it !
Account number : 25383103

Support reply attached !

Thanks

Disputed Casino 1xBet Casino

Reason Verification issues

Amount $80000

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inactive user

6 years ago

Yes i think we can close this topic as resolved
But 1xbet should be responsible for all the vouchers they sent on 28th may and give users new valid vouchers !

Thanks

AskGamblers

• Support Team

6 years ago

Dear @Ember22,

Thank you for updating your complaint accordingly. Considering your own statements that "i think 1xbet has done their part in this problem" please keep in mind that AskGamblers Complaints Team believe it's fair to close the case as Resolved as it's obvious now 1xBet Casino solved their part of the issue. Please confirm before we proceed accordingly.

Thank you for your cooperation.

Inactive user

6 years ago

I remember they replied to my email in 2-3 days when i contacted them about those vouchers !
But now its like 9 days passed and no answer , i try my best to get in touch with them and i will update you guys about this matter !
Lets consider this part as payment system fault not 1xbet company ... me and 3 of my friends bet on same event on 28th may and we got wrong (invalid) vouchers from 1xbet , i dont know how many people had the same problem !
I'll make sure they explain their issues (invalid psvouchers) in this forum to get the same result as me (getting new valid vouchers) , and i ask 1xbet to solve their issuse please .

@askgamblers im trying my best to get in contact with payment system and i think 1xbet has done their part in this problem , but the fact that 1xbet send customers vouchers which are not valid (they've accepted days ago in this topic) and they say payment system invalidated vouchers because of security issues isnt acceptable and needs further investigation to find how many people lost their money !
I dont think a site like "premiumvouchers.com" with no adresss/PhoneNo and no license from anywhere and such unprofessional acts (invalidating vouchers which has been sent by 1xbet !!) Can be an actual payment system for any site !

Finally i ask anyone who got their PSVouchers (iranian users) on 28th may and got wrong vouchers to step up and make topics about this matter ! I will make sure that all of my friends who had the same issue will get their money in full !

Thanks !

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

78h left

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Submitted all required documents for verification but my withdrawal still declined

I created an account on 1xbet and I deposited 1000 and 1000 USD and started playing but when I tried to withdraw the funds my withdrawal request was declined, I spoke to customer service they asked for documents for account verification I sent all the documents

Yes, I provided all documents, First, they asked for a photo of my National ID card, then a selfie with my National ID. Next, they asked for a slip of the funds deposited from my crypto wallet. Next, they asked for a selfie with my National ID and the mobile phone from which the email conversation took place. Finally, they asked for a geolocation photo. I provided all the documents, but I haven't received a reply from the casino. I am still unable to withdraw. I spoke to customer support, but they haven't provided a solution. Please help me

89h left

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Deliberately prolongs review process and uses automated replies to hold

I am filing a formal dispute against 1xBet for unfair verification practices and withholding my funds. My standard KYC identity documents (ID, address proof, selfie) were already accepted by the security team.Following a review, 1xBet demanded an official medical certificate confirming the absence of a gambling addiction, specifically requiring a physical, handwritten signature. I completed the required evaluation with a licensed physician. I submitted a high-resolution photograph of the official certificate, featuring the physician's live handwritten signature in ink and the clinic's physical stamps .
Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

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Withdrawl Not Avaliable

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.
Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

Declined Withdrawal Number:N4933423525
Date: 11/6/2026
Amount :2000 egp

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I deposited money using Vodafone Cash

To the 1xBet Finance Team: I deposited money using Vodafone Cash 8 days ago, and the funds haven't been added to my account yet. ID: 1681187831 Deposit Amount: 500 Egyptian Pounds Date and Time: 9:20 AM I placed an order 9 days ago, and support keeps telling me my request is being processed. I've sent all the necessary proof of deposit.

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Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

Rejected

د.م.122,559

Unsettled deposit

I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

Resolved

₱33,000

Verification delay and communication failure on withdrawal

I am submitting this complaint regarding an unresolved verification (KYC) delay and subsequent lack of communication from 1xBet support, which is blocking my ability to withdraw my funds.

Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

When I contacted the normal support to resolve this issue, they told me to explain my situation, which I did, and they still won't respond to me.

Resolved

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

Resolved

TL235,000

Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

No proper explanation, transaction proof, or investigation details were provided. My evidence was ignored entirely.

At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

I kindly request:

a proper investigation into this withdrawal,

and an immediate refund or reprocessing of the payment if the transfer cannot be verified.

I have already provided official proof from the bank confirming that the funds were never received.

Resolved

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