Hello I am customer a costumer of 1xbet for more than one year .
I played all the time and lose, but well, in July 2019 I had made different deposits and after when I tried to withdrawl my money they asked me to verify my account sending my ID and my bank statement I sent everything and they approved and verified my account and then I withdrawl my money.
I went to back to play this month November 2019 and I made different deposits.
After i played I wanted to withdrawl the money and here they start problems. they asked me to verify again for the second time my account when it’s already verified they are denying me to withdraw my money.
at this point I send everything they asked ( id photo and credit card photo) and they ask me to send them also a picture of a virtual card I used several months ago for my deposit and now that card it’s expired and canceled from the wallet. after that they insist to have the screenshot of the card then I give them all the proof of the payments except the screenshot of the card since it’s disappeared from the wallet because it’s an expired card and it’s no more available.
I gave them screenshots of my conversation with responsible of the wallet that they cannot have this card back .
But no way! Costumer service of 1xbet still ask for that certain card since i tell them i don’t have it anymore and they denied to verify my account for not let me withdrawn my own money after my account was already verified in july.
It don’t make any sense ask me for a card that my wallet don’t keep anymore.
But the crazy thing I made deposit with this via the virtualcar before the first verification that went well.
Now they’re not helping me in any way as robots they still ask the same question “provide us with the screenshot of the card”
1xbet is Absolutely bad website And a customer service That seems scam