Ag Awards

1 month and no pay from Rushmore Casino

Posted on May 16, 2014

First I would like to say thank you to AskGamblers for a service like this. You have no obligation to do this for us players and you do it out of your own kindness. So Thank You!

I requested a withdrawal of $2,000.00 ($2000.00 per week is their rule), it was approved 3/25/2013 and it is now 4/25/2013. I want, need and should have my money by now.

I haven't played there in 2+ years and still would not have but the manager called me with a welcome back offer and assured me the withdrawal problems were fixed and put behind them as of January 2013. And that they were working hard to get their name untarnished and back to the original grace it once was.

I took a couple of days to do some further research for complaints against the casino. While there were complaints most of them were older and there was only one for this year filed January 2013 that got resolved. So I thought maybe he was telling the truth about the withdrawal problems being fixed.

So I make my deposit claim the bonus and I lose fast, I then go to chat and claim the cashback insurance (part of the total offer) and lose that even quicker. Finally I get the code to the $10,000 freeroll tournament and this is where I win. I won first place for $2,850.00, how exciting. Well not so much when you don’t get your money when you should have and they have no idea when they will send it but tell you you will get it, be patient, Really!?!? And that is only when Tara (withdrawals manager) feels like emailing you back. I have sent several emails and have only got a reply 2 times. Saying "I will update you when I know something." Not acceptable, at all!

I feel like I was flat out lied to on multiple levels. I should have had my winnings by now, no excuses. I am frustrated, very unhappy and tired of waiting. It is unacceptable and unprofessional.

Can you please help me get my money…

Thank you,


Posted on May 8, 2013

I want to be fair to Rushmore and give them any credit due;

Since the submittable of this complaint I have received a reply from Tara to all emails sent, so she is in regular correspondence with me. However, the replies still say the same thing,

"I hope this email finds you well.

I am sorry for the frustration that this delay has caused.

I assure you we are working on this issue and you will receive your winnings.

All our players have received their winnings and I assure you, you will as well."

A couple of days ago I got a more hopeful one,

"Thank you for your email.

Your withdrawal has been sent for processing and we are just awaiting the confirmation that your funds were sent.

As soon as your funds have been sent you will receive a confirmation email.

We sincerely apologize for the delay and any inconvenience this may have caused.

Kind Regards,"

They may be getting closer to getting me my money. I am hopeful but not to confident given the history. I will keep you updated as I am.

Thank you,

Posted on May 10, 2013

Still nothing, but the same ole' response,

"We understand your frustration blah blah blah."

And I see they refuse to respond here. They are making themselves look worse and worse...

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