Complaint #35
Atlantis Gold Casino
Wrong amount awarded during bonus on Diamond Dare Bucks
11 years ago
I was playing Diamond Dare Bucks Edition for $2.00 per credit and hit the bonus round. On the screen were 10 objects, each of which had a number and the word "CREDITS" below the number. My round landed on "200 CREDITS" which should have been a payout of $400.00.
When the screen returned to the main game it showed that I won only $200.00.
I've attached a screen shot that I found online because BetSoft's software doesn't capture this particular bonus round in the playback. The playback shows the 10 possible outcomes in dollar value instead of CREDITS as displayed in the game.
As you can see, the labels on the prizes clearly say CREDITS (the Playback incorrectly shows them as DOLLARS).
We can compare this to the bonus feature on another slot such as Rise of Spartans or Le’Choclatier which give bonus amounts that are CLEARLY in DOLLARS. Or another Classic Slot with a bonus round, Santa’s Surprise which shows amounts with “.00” after them such as 50.00, 100.00, etc – clearly indicating these are monetary amounts and not credits. Plus they don’t have the word “CREDITS” under them.
Even though the screen shot I've attached shows “5.00” – this was NOT on the screen for my bonus round -- None of the amounts shown on the screen I saw had “.00” after the number.
I contacted Atlantis Gold's live help and chatted with Alicia about this. She said she would create a ticket and follow up with me. Yesterday I received a response that basically told me that everything works as expected and my interpretation of the word "CREDITS" is wrong. That I was expecting a "COINS" payout.
I've never seen a game that says you win "X COINS" it always says either you win "X CREDITS" in which case the CREDITS are multiplied by your wager -- or just that you win "X DOLLARS". So, I don't believe my expectations were invalid.
I've asked Atlantis Gold to credit my account for the additional $200.00 and that they fix the game so others aren't confused. I have not received a response to this request.
When the screen returned to the main game it showed that I won only $200.00.
I've attached a screen shot that I found online because BetSoft's software doesn't capture this particular bonus round in the playback. The playback shows the 10 possible outcomes in dollar value instead of CREDITS as displayed in the game.
As you can see, the labels on the prizes clearly say CREDITS (the Playback incorrectly shows them as DOLLARS).
We can compare this to the bonus feature on another slot such as Rise of Spartans or Le’Choclatier which give bonus amounts that are CLEARLY in DOLLARS. Or another Classic Slot with a bonus round, Santa’s Surprise which shows amounts with “.00” after them such as 50.00, 100.00, etc – clearly indicating these are monetary amounts and not credits. Plus they don’t have the word “CREDITS” under them.
Even though the screen shot I've attached shows “5.00” – this was NOT on the screen for my bonus round -- None of the amounts shown on the screen I saw had “.00” after the number.
I contacted Atlantis Gold's live help and chatted with Alicia about this. She said she would create a ticket and follow up with me. Yesterday I received a response that basically told me that everything works as expected and my interpretation of the word "CREDITS" is wrong. That I was expecting a "COINS" payout.
I've never seen a game that says you win "X COINS" it always says either you win "X CREDITS" in which case the CREDITS are multiplied by your wager -- or just that you win "X DOLLARS". So, I don't believe my expectations were invalid.
I've asked Atlantis Gold to credit my account for the additional $200.00 and that they fix the game so others aren't confused. I have not received a response to this request.
Which attached screen shot? The one I attached? Because that one does not say DOLLARS anywhere on it. Also, as I noted above, that is an image I found on the web and is not the exact shot of what I saw. On my game there were no amounts with decimal places, only round numbers which had the word CREDITS under them.
As a comparison, I've just uploaded the Pay Table from the same machine. On this pay table, are the amounts listed as DOLLARS? NO. They aren't. They are listed as CREDITS.
If the bonus round amounts had a "$" sign in front of them and didn't have the word CREDITS underneath, then I would wholeheartedly agree with you. But that's not how it is shown and you either need to set the machine to pay according to the display, or you need to get the display modified to fit what you intend to pay. You can't have it say one thing and mean something else.
Please just credit the $200.00 to my account today and we can resolve this.
Thank you.
As a comparison, I've just uploaded the Pay Table from the same machine. On this pay table, are the amounts listed as DOLLARS? NO. They aren't. They are listed as CREDITS.
If the bonus round amounts had a "$" sign in front of them and didn't have the word CREDITS underneath, then I would wholeheartedly agree with you. But that's not how it is shown and you either need to set the machine to pay according to the display, or you need to get the display modified to fit what you intend to pay. You can't have it say one thing and mean something else.
Please just credit the $200.00 to my account today and we can resolve this.
Thank you.
Atlantis Gold Casino Complaint Stats
Resolved
30 / 39
Avg. Amount
$1,502
Avg. Complaint Duration
29 days
Avg. Response Time
3 days
Screenshot
