I was playing Diamond Dare Bucks Edition for $2.00 per credit and hit the bonus round. On the screen were 10 objects, each of which had a number and the word "CREDITS" below the number. My round landed on "200 CREDITS" which should have been a payout of $400.00.
When the screen returned to the main game it showed that I won only $200.00.
I've attached a screen shot that I found online because BetSoft's software doesn't capture this particular bonus round in the playback. The playback shows the 10 possible outcomes in dollar value instead of CREDITS as displayed in the game.
As you can see, the labels on the prizes clearly say CREDITS (the Playback incorrectly shows them as DOLLARS).
We can compare this to the bonus feature on another slot such as Rise of Spartans or Le’Choclatier which give bonus amounts that are CLEARLY in DOLLARS. Or another Classic Slot with a bonus round, Santa’s Surprise which shows amounts with “.00” after them such as 50.00, 100.00, etc – clearly indicating these are monetary amounts and not credits. Plus they don’t have the word “CREDITS” under them.
Even though the screen shot I've attached shows “5.00” – this was NOT on the screen for my bonus round -- None of the amounts shown on the screen I saw had “.00” after the number.
I contacted Atlantis Gold's live help and chatted with Alicia about this. She said she would create a ticket and follow up with me. Yesterday I received a response that basically told me that everything works as expected and my interpretation of the word "CREDITS" is wrong. That I was expecting a "COINS" payout.
I've never seen a game that says you win "X COINS" it always says either you win "X CREDITS" in which case the CREDITS are multiplied by your wager -- or just that you win "X DOLLARS". So, I don't believe my expectations were invalid.
I've asked Atlantis Gold to credit my account for the additional $200.00 and that they fix the game so others aren't confused. I have not received a response to this request.