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Platinum Play Casino - Refusing to remove a bonus issued without my consent

UNRESOLVED
posted on June 6, 2015.

Hi I was playing yesterday and had some good wins. I was playing a game called Ariana and during the games I completed an achievement by getting jacks. The game informed me I have got the achievement but it wasn't until I had closed the game that a pop up appeared saying I had received 2000 loyalty point for the achievement. So I continued playing some other games and then went back to play Ariana. had some good wins and my total was around $430USD then I got 5 aces and completed that achievement, had a few more spins then closed the game only find a popup saying I had received 10 bonus credits so now I can't withdraw my money. I immediately got on the live chat and asked them to remove the bonus and they refused saying I had started using the bonus credits. I didn't know the bonus had been put on my account how could I when it doesn't tell you until you close the game. I think this is very underhanded can I do anything about it?

AskGamblers
posted on June 6, 2015.

@weeble,
Any update considering your complaint? Thank you.

posted on June 7, 2015.

Hi
Haven't heard anything form them yet...bonus is still on my account and I haven't played since I asked them to remove it. t The thing that annoys me is the previous achievement gave me loyalty points so I guess it would be the same but it wasn't and I don't know how I am supposed to know they put bonus credits on my account when they don't tell me. It is pretty unfair

Platinum Play Casino complaints

  • 10 of 21 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 756 USD avg amount

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