Ag Awards

Platinum Play Casino - Refusing to remove a bonus issued without my consent

Complaint Info
Disputed casino Platinum Play Casino
Reason Bonus removal
Posted on June 6, 2015

Hi I was playing yesterday and had some good wins. I was playing a game called Ariana and during the games I completed an achievement by getting jacks. The game informed me I have got the achievement but it wasn't until I had closed the game that a pop up appeared saying I had received 2000 loyalty point for the achievement. So I continued playing some other games and then went back to play Ariana. had some good wins and my total was around $430USD then I got 5 aces and completed that achievement, had a few more spins then closed the game only find a popup saying I had received 10 bonus credits so now I can't withdraw my money. I immediately got on the live chat and asked them to remove the bonus and they refused saying I had started using the bonus credits. I didn't know the bonus had been put on my account how could I when it doesn't tell you until you close the game. I think this is very underhanded can I do anything about it?

Posted on June 6, 2015

Any update considering your complaint? Thank you.

Posted on June 7, 2015

Haven't heard anything form them yet...bonus is still on my account and I haven't played since I asked them to remove it. t The thing that annoys me is the previous achievement gave me loyalty points so I guess it would be the same but it wasn't and I don't know how I am supposed to know they put bonus credits on my account when they don't tell me. It is pretty unfair

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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