Hi I was playing yesterday and had some good wins. I was playing a game called Ariana and during the games I completed an achievement by getting jacks. The game informed me I have got the achievement but it wasn't until I had closed the game that a pop up appeared saying I had received 2000 loyalty point for the achievement. So I continued playing some other games and then went back to play Ariana. had some good wins and my total was around $430USD then I got 5 aces and completed that achievement, had a few more spins then closed the game only find a popup saying I had received 10 bonus credits so now I can't withdraw my money. I immediately got on the live chat and asked them to remove the bonus and they refused saying I had started using the bonus credits. I didn't know the bonus had been put on my account how could I when it doesn't tell you until you close the game. I think this is very underhanded can I do anything about it?