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SuperLenny Casino - Won't refund my deposits after closing my account

RESOLVED
Complaint Info
Disputed casino SuperLenny Casino
Reason Other
Amount £ 200
Trishaaax United Kingdom Message
Posted on September 9, 2016

I deposited 200£ less than 24 hours ago and I ended up withdrawing 200£ because I wasn't really winning much and was happy just to get my money back but now I have been self excluded from Super Lenny because I self excluded from Thrills - a sister site. I don't feel this is fair as it let me deposit so much money and let me have access to the account. When I self excluded from Thrills the email said I would be self excluded from sister sites as well - I didn't know super lenny was a sister site!! And i shouldnt of been able to have access to this account if this wad the case. Now I can't access my account and I have been told I will not get my deposits refunded!! Please help me.

Posted on September 12, 2016

Hi,

Another complainment - see http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­wro­ng-­amo­unt­-de­pos­ite­d-a­cco­unt­-cl­ose­d-r­efu­nd-­ref­use­d/d­181­05d­caf­1d1­75d­8c7­46a­70f­2d0af45

Since you are self excluded you should have received your intial deposit. What is the status?

AskGamblers
Posted on September 15, 2016

Dear @Trishaaax,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

SuperLenny Casino Complaints

  • 8 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,635 USD avg amount

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