I have accumulated £50,000 in winnings from this casino. It took a number of weeks for the security documents to be verified, but I know this is standard procedure for casinos and we have now reached the stage where everything is complete and I have been verified for withdrawals.
The issue sits with the amount of the withdrawal allowed. I have some £50,000 in the account, and I have been informed I can only withdraw £500 per week. The terms state up to £2,500 can be withdrawn, but the 'up to' term is the key here.
I have been informed it is based on player class and deposits made etc, but having asked for further information have not received any further information as to what the parameters are, so cannot comment in relation to how much I deposited or how much I played in relation to the limit set.
At the rate of £500 per week it is going to take 100 weeks to claim my winnings. I understand the need of cainso to restrict large payouts to safeguard their business, but the limit of £500 they have set is not in line with the balance on the account nor my level of playing etc.
They should offer a lump sum payment and an increased withdrawal limit to allow a player to appreciate the winnings made in the casino, as at the moment I am very dissapointed with the whole situation.
I have asked for further details of the withdrawal limits and what they are based on but have received no response as yet. I will be happy to post them once I have them I an effort to provide the casino a fair chance of repsonse.
I know casinos can be restrictive, and we all know the risks involved, but surely this is a little out of kilter with what Other casinos do?
I recently used Hippodrome casino and won £8,000 which was paid immediately? so I know it can be done by other casinos?
Why not this one?