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Withdrawals not received from last year, newest withdrawal also not received


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By Hoard1
9 years ago
Hello,

Need some support on the following inquiries below:

1) I'm still waiting on my 900$ withdrawal that was approved on 1/20. I called VIP today And here that it has not been ever sent over to finance. Please let me know when I may receive.

2) I spoke with a few VIP hosts who have also advised that my withdrawals from last year in feb/mar 2016 for 2658 should be wired and not refunded. They were to go over to finance to discuss but not sure if they got anywhere; I have been waiting almost a year at this point and would like my money that I respectfully won and did not receive. I have even contacted finance via email. I even sent over bank statements as someone decided to write on my account that I was paid and wasn't. Therefore, every time I call I need to explain this again and again. This is not good practice as the mistake was not made by me-- so need some support here.

I need some assurance especially since i have been loyal despite this.

Please advise, thanks

Ted
Disputed Casino Planet 7 Casino
Amount $3558

Discussion

User name loyalty-level-2
Attached is an email showing the approved winnings from last year for reference.

Ted
IMG0508.PNG
User name
Dear Planet 7 Casino,

Can you please present evidence that player received all winnings. Please send them directly to suppor­t@a­skg­amb­ler­s.com. Thank you for your cooperation.
User name loyalty-level-2
I respectfully disagree.

This has been going on over a year now. I would not have submitted this complaint if I had visibility to what is actually going (cant even put my finger on how many times I tried to call and facilitate a resolution; someone should had taken the steps to resolve this earlier. I am not comfortable calling it addressed and I won't consider this complaint resolved until I see the funds hit my account.

Ideally we end all this with a bank wire or at least a firm answer of when this will be resolved so we don't have to waste more of anyone's time on here.

Ted
User name
Hi AskGamblers--

Essentially, the email received by Hoard from Mary (in Hoard's last posting) is exactly where this sits as of now. There's really nothing further to pursue on this, as I can see.

Thanks,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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