Complaint #43
Euro Play Casino
Still waiting for my withdrawals after 13 weeks??
11 years ago
ewery week i was told you get your money???yes yes its been now 13 weeks almost and no withdrawals in my bank account.next clips i take from my chat-me: ???
Tomas: Hi
Tomas: How may I help you please ?
me: hi tomas its me antti
Tomas: Yes Antti
Tomas: How are you ?
Tomas: I watched your video
Tomas: it was good actually
me: last time when you cancel the withdrawal of 400e and added to my account do you remember?
me: thanks =)
Tomas: Yes
me: well that 400e was winned without bonus.i started to play and i win 2000e but i cant make withdrawal?can you check my account?
me: and the 800e is waitin too
Tomas: You can Cash-out 400€ only
me: no?you said play or withdrawal.the amoiun t of 400e was real money there was no bonus.
me: so i olay with that 400 and i win more
Tomas: I said just you have to cancel one Transaction
Tomas: which you did I guess
Tomas: but I didn't say you can Cash-out with
me: no you canceled to my account that 400e
Tomas: Your Cash-out of 400€ was already requested
me: yes but you canceled to my account?
me: and the 800e withdrawal is waiting still
Tomas: Sorry
Tomas: You can not Cash-out with that
Tomas: I cancelled because it was creating to process the withdrawal
Tomas: and you can Cash-out once it's already processed
me: but the 400e was real money and there was no bonus when i did withdrawal.i make deposit of 50e then and i win 400e and make withdrawal check it from my account history?i play with that 400e and win more so there is no proplem with bonuses or nothing so i can make withdrawal to that amount that is in my account now
Tomas: But ...
Tomas: Your withdrawal of 400€ already requested on Cashier and system has already sent that Amount to our finance team
me: when the 800e withdrawal is done?after that i can do withdrawal of 2000e which is in my account?
Tomas: You can Cash-out more than it however you win
Tomas: Well, no way it can be possible
me: but the withdrawal of 800e is the withdrawal its waiting
me: 400e is that withdrawal you cancelled and i started to play with that and i win
Tomas: Yes please read above
Tomas: I cancelled as per our accounting team directed me to do
me: but tomas the 800e withdrawal is now been waiting 9 weeks and last week we talk you cancelled the 400e withdrawal and i started to play with that and i win
Tomas: Remember you didn't able to cancel because system already accepted the Amount and now you can not exceed the Cash-out Amount which was requested earlier
Tomas: and also
me: yes but if you canceled my 400e withdrawal and i start to play with that and win i should get my winnings there was no bonuses at my account
Tomas: I did so that Accounting team can process the withdrawal of 800€
Tomas: You can not Cash-out like that
me: but the 2000e in my account now ?
me: when the 800e will be payed?
Tomas: We are planning to complete it on next week
me: why not this week?
me: tomas i have waiting too long
me: i want to withdrawal that 2000e too taht i win with that cancelled 400e?
Tomas: Well
Tomas: I explain it you already
Tomas: You can not
Tomas: If you keep doing that your withdrawal of 800€ will be declined by the Accounting team Automatically
me: but tomas you said me when you cancel that withdrawal that i can play with that and try to win more?and with that 400e there was no bonus money that i can make withdrawal like 10xdeposit
Tomas: I didn't say anything I just said you have to cancel one withdrawal in a order to complete the one withdrawal request
me: you canceled i was not able to do that because it was waitin ?
me: if i make deposit of 50e and take no bonus.i win 400 make withdrawal and then i canceled and win more.i should get my winnings then?
Tomas: You can not Cash-out by reversing a withdrawal
me: but its not payed
Tomas: So ?
Tomas: Have you ever reversed and played to win more ?
me: yes but usually i lose them but this time i win
me: hello
Patrik: hi
me: is my withdrawal done? check my account?h1r84940502
Patrik: Let me check please
me: ?
Patrik: hi
me: did you check
me: ??????????
Patrik: hi
me: did you check withdrawal?????
me: ower 10 weekas i hawe wait my money
me: ??????
me: h1r84040502
Patrik: Let me check please
Patrik: just a moment
me: ok
me: ?
Patrik: Hi
me: patrick my withdrawal? did you check it????
me: tomas said that i will get it this week?and this is the last day to pay the withdrawal.unless it will not be in my account at this week
me: 12 weeks late not 10
me: ??????
Tomas: Hi
Tomas: How may I help you please ?
me: hi tomas its me antti
Tomas: Yes Antti
Tomas: How are you ?
Tomas: I watched your video
Tomas: it was good actually
me: last time when you cancel the withdrawal of 400e and added to my account do you remember?
me: thanks =)
Tomas: Yes
me: well that 400e was winned without bonus.i started to play and i win 2000e but i cant make withdrawal?can you check my account?
me: and the 800e is waitin too
Tomas: You can Cash-out 400€ only
me: no?you said play or withdrawal.the amoiun t of 400e was real money there was no bonus.
me: so i olay with that 400 and i win more
Tomas: I said just you have to cancel one Transaction
Tomas: which you did I guess
Tomas: but I didn't say you can Cash-out with
me: no you canceled to my account that 400e
Tomas: Your Cash-out of 400€ was already requested
me: yes but you canceled to my account?
me: and the 800e withdrawal is waiting still
Tomas: Sorry
Tomas: You can not Cash-out with that
Tomas: I cancelled because it was creating to process the withdrawal
Tomas: and you can Cash-out once it's already processed
me: but the 400e was real money and there was no bonus when i did withdrawal.i make deposit of 50e then and i win 400e and make withdrawal check it from my account history?i play with that 400e and win more so there is no proplem with bonuses or nothing so i can make withdrawal to that amount that is in my account now
Tomas: But ...
Tomas: Your withdrawal of 400€ already requested on Cashier and system has already sent that Amount to our finance team
me: when the 800e withdrawal is done?after that i can do withdrawal of 2000e which is in my account?
Tomas: You can Cash-out more than it however you win
Tomas: Well, no way it can be possible
me: but the withdrawal of 800e is the withdrawal its waiting
me: 400e is that withdrawal you cancelled and i started to play with that and i win
Tomas: Yes please read above
Tomas: I cancelled as per our accounting team directed me to do
me: but tomas the 800e withdrawal is now been waiting 9 weeks and last week we talk you cancelled the 400e withdrawal and i started to play with that and i win
Tomas: Remember you didn't able to cancel because system already accepted the Amount and now you can not exceed the Cash-out Amount which was requested earlier
Tomas: and also
me: yes but if you canceled my 400e withdrawal and i start to play with that and win i should get my winnings there was no bonuses at my account
Tomas: I did so that Accounting team can process the withdrawal of 800€
Tomas: You can not Cash-out like that
me: but the 2000e in my account now ?
me: when the 800e will be payed?
Tomas: We are planning to complete it on next week
me: why not this week?
me: tomas i have waiting too long
me: i want to withdrawal that 2000e too taht i win with that cancelled 400e?
Tomas: Well
Tomas: I explain it you already
Tomas: You can not
Tomas: If you keep doing that your withdrawal of 800€ will be declined by the Accounting team Automatically
me: but tomas you said me when you cancel that withdrawal that i can play with that and try to win more?and with that 400e there was no bonus money that i can make withdrawal like 10xdeposit
Tomas: I didn't say anything I just said you have to cancel one withdrawal in a order to complete the one withdrawal request
me: you canceled i was not able to do that because it was waitin ?
me: if i make deposit of 50e and take no bonus.i win 400 make withdrawal and then i canceled and win more.i should get my winnings then?
Tomas: You can not Cash-out by reversing a withdrawal
me: but its not payed
Tomas: So ?
Tomas: Have you ever reversed and played to win more ?
me: yes but usually i lose them but this time i win
me: hello
Patrik: hi
me: is my withdrawal done? check my account?h1r84940502
Patrik: Let me check please
me: ?
Patrik: hi
me: did you check
me: ??????????
Patrik: hi
me: did you check withdrawal?????
me: ower 10 weekas i hawe wait my money
me: ??????
me: h1r84040502
Patrik: Let me check please
Patrik: just a moment
me: ok
me: ?
Patrik: Hi
me: patrick my withdrawal? did you check it????
me: tomas said that i will get it this week?and this is the last day to pay the withdrawal.unless it will not be in my account at this week
me: 12 weeks late not 10
me: ??????
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