Complaint #43
Euro Play Casino
Still waiting for my withdrawals after 13 weeks??
12 years ago
ewery week i was told you get your money???yes yes its been now 13 weeks almost and no withdrawals in my bank account.next clips i take from my chat-me: ???
Tomas: Hi
Tomas: How may I help you please ?
me: hi tomas its me antti
Tomas: Yes Antti
Tomas: How are you ?
Tomas: I watched your video
Tomas: it was good actually
me: last time when you cancel the withdrawal of 400e and added to my account do you remember?
me: thanks =)
Tomas: Yes
me: well that 400e was winned without bonus.i started to play and i win 2000e but i cant make withdrawal?can you check my account?
me: and the 800e is waitin too
Tomas: You can Cash-out 400€ only
me: no?you said play or withdrawal.the amoiun t of 400e was real money there was no bonus.
me: so i olay with that 400 and i win more
Tomas: I said just you have to cancel one Transaction
Tomas: which you did I guess
Tomas: but I didn't say you can Cash-out with
me: no you canceled to my account that 400e
Tomas: Your Cash-out of 400€ was already requested
me: yes but you canceled to my account?
me: and the 800e withdrawal is waiting still
Tomas: Sorry
Tomas: You can not Cash-out with that
Tomas: I cancelled because it was creating to process the withdrawal
Tomas: and you can Cash-out once it's already processed
me: but the 400e was real money and there was no bonus when i did withdrawal.i make deposit of 50e then and i win 400e and make withdrawal check it from my account history?i play with that 400e and win more so there is no proplem with bonuses or nothing so i can make withdrawal to that amount that is in my account now
Tomas: But ...
Tomas: Your withdrawal of 400€ already requested on Cashier and system has already sent that Amount to our finance team
me: when the 800e withdrawal is done?after that i can do withdrawal of 2000e which is in my account?
Tomas: You can Cash-out more than it however you win
Tomas: Well, no way it can be possible
me: but the withdrawal of 800e is the withdrawal its waiting
me: 400e is that withdrawal you cancelled and i started to play with that and i win
Tomas: Yes please read above
Tomas: I cancelled as per our accounting team directed me to do
me: but tomas the 800e withdrawal is now been waiting 9 weeks and last week we talk you cancelled the 400e withdrawal and i started to play with that and i win
Tomas: Remember you didn't able to cancel because system already accepted the Amount and now you can not exceed the Cash-out Amount which was requested earlier
Tomas: and also
me: yes but if you canceled my 400e withdrawal and i start to play with that and win i should get my winnings there was no bonuses at my account
Tomas: I did so that Accounting team can process the withdrawal of 800€
Tomas: You can not Cash-out like that
me: but the 2000e in my account now ?
me: when the 800e will be payed?
Tomas: We are planning to complete it on next week
me: why not this week?
me: tomas i have waiting too long
me: i want to withdrawal that 2000e too taht i win with that cancelled 400e?
Tomas: Well
Tomas: I explain it you already
Tomas: You can not
Tomas: If you keep doing that your withdrawal of 800€ will be declined by the Accounting team Automatically
me: but tomas you said me when you cancel that withdrawal that i can play with that and try to win more?and with that 400e there was no bonus money that i can make withdrawal like 10xdeposit
Tomas: I didn't say anything I just said you have to cancel one withdrawal in a order to complete the one withdrawal request
me: you canceled i was not able to do that because it was waitin ?
me: if i make deposit of 50e and take no bonus.i win 400 make withdrawal and then i canceled and win more.i should get my winnings then?
Tomas: You can not Cash-out by reversing a withdrawal
me: but its not payed
Tomas: So ?
Tomas: Have you ever reversed and played to win more ?
me: yes but usually i lose them but this time i win
me: hello
Patrik: hi
me: is my withdrawal done? check my account?h1r84940502
Patrik: Let me check please
me: ?
Patrik: hi
me: did you check
me: ??????????
Patrik: hi
me: did you check withdrawal?????
me: ower 10 weekas i hawe wait my money
me: ??????
me: h1r84040502
Patrik: Let me check please
Patrik: just a moment
me: ok
me: ?
Patrik: Hi
me: patrick my withdrawal? did you check it????
me: tomas said that i will get it this week?and this is the last day to pay the withdrawal.unless it will not be in my account at this week
me: 12 weeks late not 10
me: ??????
Tomas: Hi
Tomas: How may I help you please ?
me: hi tomas its me antti
Tomas: Yes Antti
Tomas: How are you ?
Tomas: I watched your video
Tomas: it was good actually
me: last time when you cancel the withdrawal of 400e and added to my account do you remember?
me: thanks =)
Tomas: Yes
me: well that 400e was winned without bonus.i started to play and i win 2000e but i cant make withdrawal?can you check my account?
me: and the 800e is waitin too
Tomas: You can Cash-out 400€ only
me: no?you said play or withdrawal.the amoiun t of 400e was real money there was no bonus.
me: so i olay with that 400 and i win more
Tomas: I said just you have to cancel one Transaction
Tomas: which you did I guess
Tomas: but I didn't say you can Cash-out with
me: no you canceled to my account that 400e
Tomas: Your Cash-out of 400€ was already requested
me: yes but you canceled to my account?
me: and the 800e withdrawal is waiting still
Tomas: Sorry
Tomas: You can not Cash-out with that
Tomas: I cancelled because it was creating to process the withdrawal
Tomas: and you can Cash-out once it's already processed
me: but the 400e was real money and there was no bonus when i did withdrawal.i make deposit of 50e then and i win 400e and make withdrawal check it from my account history?i play with that 400e and win more so there is no proplem with bonuses or nothing so i can make withdrawal to that amount that is in my account now
Tomas: But ...
Tomas: Your withdrawal of 400€ already requested on Cashier and system has already sent that Amount to our finance team
me: when the 800e withdrawal is done?after that i can do withdrawal of 2000e which is in my account?
Tomas: You can Cash-out more than it however you win
Tomas: Well, no way it can be possible
me: but the withdrawal of 800e is the withdrawal its waiting
me: 400e is that withdrawal you cancelled and i started to play with that and i win
Tomas: Yes please read above
Tomas: I cancelled as per our accounting team directed me to do
me: but tomas the 800e withdrawal is now been waiting 9 weeks and last week we talk you cancelled the 400e withdrawal and i started to play with that and i win
Tomas: Remember you didn't able to cancel because system already accepted the Amount and now you can not exceed the Cash-out Amount which was requested earlier
Tomas: and also
me: yes but if you canceled my 400e withdrawal and i start to play with that and win i should get my winnings there was no bonuses at my account
Tomas: I did so that Accounting team can process the withdrawal of 800€
Tomas: You can not Cash-out like that
me: but the 2000e in my account now ?
me: when the 800e will be payed?
Tomas: We are planning to complete it on next week
me: why not this week?
me: tomas i have waiting too long
me: i want to withdrawal that 2000e too taht i win with that cancelled 400e?
Tomas: Well
Tomas: I explain it you already
Tomas: You can not
Tomas: If you keep doing that your withdrawal of 800€ will be declined by the Accounting team Automatically
me: but tomas you said me when you cancel that withdrawal that i can play with that and try to win more?and with that 400e there was no bonus money that i can make withdrawal like 10xdeposit
Tomas: I didn't say anything I just said you have to cancel one withdrawal in a order to complete the one withdrawal request
me: you canceled i was not able to do that because it was waitin ?
me: if i make deposit of 50e and take no bonus.i win 400 make withdrawal and then i canceled and win more.i should get my winnings then?
Tomas: You can not Cash-out by reversing a withdrawal
me: but its not payed
Tomas: So ?
Tomas: Have you ever reversed and played to win more ?
me: yes but usually i lose them but this time i win
me: hello
Patrik: hi
me: is my withdrawal done? check my account?h1r84940502
Patrik: Let me check please
me: ?
Patrik: hi
me: did you check
me: ??????????
Patrik: hi
me: did you check withdrawal?????
me: ower 10 weekas i hawe wait my money
me: ??????
me: h1r84040502
Patrik: Let me check please
Patrik: just a moment
me: ok
me: ?
Patrik: Hi
me: patrick my withdrawal? did you check it????
me: tomas said that i will get it this week?and this is the last day to pay the withdrawal.unless it will not be in my account at this week
me: 12 weeks late not 10
me: ??????
Euro Play Casino Complaint Stats
Resolved
35 / 70
Avg. Amount
$1,253
Avg. Complaint Duration
12 days
Avg. Response Time
3 days
Euro Play Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 33 out of 62 complaints in this category have been resolved.
This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.
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