I submitted a withdrawal request for £1000 on May 1st, but it has still not been processed. Every time I phone or go on live chat to inquire about this I am told that my account is in good order, and my verification documents have been accepted, but that they cannot tell me when they will process my withdrawal.
My withdrawal is still listed as available for reversal, even though they state that reversals will only be available for 24 hours.
This is an entirely simple case. I have complied with every rule and regulation, there are no complications with deposit or withdrawal methods, no problems with verification or bonuses, just a simple withdrawal request which has not been processed, with no reason given.
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