Ag Awards

Withdrawal refusals and excuses from Silver Oak Casino

Complaint Info
Disputed casino Silver Oak Casino
Reason Declined payment
Posted on May 16, 2014

after playing Silveroak Cacino i tried to make a small withdrawal of $400.

On trying to make the withdrawal all of a sudden they found alleged "deposit issue"

This was then used an excuse to refuse the withdrawal completely with no regard for customer service. They then refused to provide a single name or contact detail for management to discuss the issue.

My advice, stay away from these guys with your hard earned money.

Posted on August 27, 2012

Dear jfuller92

We will look into this matter and will get back to you shortly

Best Regards

AceRevenue Team

Posted on September 1, 2012

 Some updates in this case?

Posted on September 4, 2012

Dear Player:

According to the Casino Accounting Department; amount was uncollected and never deducted from your Credit Card. This is why winnings were voided.

If by any chance you have a Credit Card statement proving that charge then please let us know by sending a copy to [email protected]


AceREvenue Team

Posted on September 9, 2012

 We haven't heard anything from the submitter for a while here! Is there something to be added or this complaint can be closed?

Posted on September 11, 2012

Dear AskGamblers:

Money was uncollected and winnings cannot be generated from uncollected deposits.


AceRevenue Team

Posted on September 12, 2012

what you did was simply not honest.

In good faith i made a payment to you for $100 and then played accordingly.

Once i had decided i had enough and wanted to cash out you strung me along for over 3 weeks without doing as requested.

i wished to cash out $400. After almost a month you came back and stated there was some 'issue' with the initial deposit. So instead of doing the reasonable thing and deducting the $100 you say was not received and paying out the balance $300, you used it as an excuse to void my entire experience and slip out of any payment what so ever.

I run a large business and I assure you this type of treatment of customers leads to an exceptionally bad reputation.

Posted on September 12, 2012

Dear Player:

We have been informed by Silver Oak's Fraud & Risk Department that winnings were generated from an uncollected credit card deposit. According to the Casino this is not the only uncollected deposit coming from your credit card but it seems like system is showing several uncollected ones.

The uncollected deposit of $100 was made on 7/4/2012 2:31:48 PM. On 7/8 the Credit card processor informed the casino of the uncollected deposit and on 7/8/2012 at 3:54:12 PM Processing Department tried contacting you and got your answering machine.

You are more than welcome to contact the casino in case you have proof that credit card was deducted. Please contact them back with a copy f your bank statement manage­[email protected]­ilv­ero­akc­asi­


AceRevenue Team

Posted on September 15, 2012

once again you have just re-iterated the exact same excuse for not honouring your obligations. Your excuse is simply dishonest with no good intent what so ever.

it is only that i wanted to make a withdrawal you deposit 'issue' was used.

this is well over a month after the withdrawal request was made you created this excuse to not pay what was owed.

You should have deducted the $100 deposit you claim you did not receive and refunded the balance $300 that was owed.

Disgraceful conduct that will ensure that i not only never use your service again i will make certain i will make certain i tell others intending to do exactly the same.

Posted on September 19, 2012

Dear Player:

We would like to know if you have the bank statement with the charged deducted so we can go ahead and talk to the casino



Posted on September 23, 2012

 jfuller92, something new in this complaint?

Posted on September 28, 2012

 Is this issue resolved?

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