I would firstly like to advise that I registered my account and played at NetBet from a Cyber cafe and won a substantial amount.
I was requested to send in documents which I duly complied and sent them. I then received an email stating that all my documents have been verified and my account updated accordingly.
My account was then locked, when i queried this on a numerous of occasions, I was told that there is a link between another player named as Fazanaa. I explained to them that I registered from a cyber cafe where there are over 20 PC's using one Internet router. By the way what has someone else's account got to do with mine anyway? Does not make sense to me.
I waited for over 5 days for a response. The response was that a letter was sent to me for verification purposes, this letter being sent was not told to me or even asked me whether I am still at my current property.
As I moved house they basically sent it to my previous address to which the new tenants returned the post to sender.
I was then asked to send my new proof of address, it has been another 5 days and still no response.
I am now in the process of taking legal action against NetBet, I will ensure that they also pay for all solicitors, Courts and Bailiffs fees associated with this case.
I would sincerely request anyone from their company to contact me because this matter is getting serious day by day now.