Withdrawal Not Paid for 40 Hours at Cloudbet Casino

Lorenzo Stephens United States
posted on September 3, 2015.

I made a very small (.09 btc) withdrawal at cloudbet 2 days ago and it is still stuck PROCESSING. Their instant withdrawals policy is a blatant lie and their have been no response to my many customer service e-mails.

I also wrote them on twitter but and got NO response while they resort to posting sports pics/videos. Customer support has been awful and not to mention I don't plan on seeing my money back.

This is ridiculous. I heard about the slow withdrawals and I should have listened. 40 HOURS. This was My last time using CloudBet and I will make sure it's everyone else's too.

posted on September 4, 2015.

Hi there,

Your withdrawal triggered a technical issue which caused it to be stuck in a processing state until it was manually repaired. This has now been completed, and payment was sent some time ago.

No other customers were affected, and you will have seen that your other deposits and withdrawals were processed instantly.

I trust this matter is now closed. Please let us know if there is anything else we can help with.

posted on September 7, 2015.

Dear @fb_10­206­513­925­420021,

Did you receive your withdrawal? Can we close this complaint and mark it as resolved? Thank you.

posted on September 10, 2015.

Dear @fb_10­206­513­925­420021 ,

Can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.