All Slots Casino - Withdrawal not being paid

James Ross Australia
posted on November 28, 2015.

After being a VIP player at all slots and playing on there VIP lounge casino and spending upwards of 50k. All slots decided suddenly decided they weren't going to pay my withdrawal because they said a different card was used on my account. The card was my sisters and she verified the use of it and sent all details to all slots. My argument is that I made numerous withdrawals with the card on the account and all of a sudden my withdrawal was declined and my VIP status taken away and not to mention my actual card was used when I deposited and wOn the money and my sisters card not being used for months prior to the withdrawal. But the casino will still let me deposit and play. I am in constant talk with there support team and they say it being investigated. The withdrawal would have been made months ago.

posted on November 30, 2015.

Hi James,

After a thorough review of your account, I have concluded the below.

Reviewing your confiscated withdrawal, as you have stated above the credit card used for the withdrawal was not a credit card registered in your name. During the request for documentation concerning this credit card you were unable to provide the proper documents regarding this credit card.

Please know, when requesting a withdrawal, it is the responsibility of the casino to be sure that the funds are going to the correct account holder. That's why these checks are carried out upon processing a withdrawal. In this case a name mismatch was triggered and the credit card details did not match the account holder.

It appears that upon investigation, your account was in violation of the Casino's Terms and Conditions.
Please note the terms and conditions violations below.

4.1.5 You are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card.

5.7 Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.

As such, the following terms & conditions apply here as well:
6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:
6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like;

8.2 In order to assist in the prevention of money laundering, no cash shall be accepted to fund any account at a Casino and no substantial or exceptional withdrawals, whether individually or cumulatively, shall be made unless notarized copies of at least two (2) of the following are received:
8.2.1 a most recent bank statement from the bank where your wagers/deposits originated;

Best Regards
The Jackpot Factory Group

James Ross Australia
posted on December 2, 2015.

Ok first off... Your side of the story is a complete fabrication. The withdrawal was made to my bank account via wire transfer that bank account is in my name. I had made several withdrawals via this method previously and never had an issue. So I don't know where you thought that I tried to withdrawal to a credit card which isn't in my name. That's was a lie.

Secondly. That card that's in question which was my sisters and she and i had been playing together, she wrote a handwritten statement to the casino allowing its use, along with her drivers licence and a utility bill all of which you asked for. The card in question hadn't been used for some months prior to making this withdrawal and I had previously withdrawn money while the card was on your systems, via my usual bank wire transfer to my bank account in my name. The card in question was not used for months prior, the card I did use to deposit and win money was my credit card which is in my name.

Thirdly.. You send emails to me on a weekly basis asking for documents about the card and updating my personal information so you process my withdrawal. I received an email just this about this. I will attach screenshots of these. But please be aware I have sent them everything they are ask and have done this numerous times because apparently they never attached to the email. Which you and I both know is a load of garbage and I do have copies of the emails. Let me know if you need to see these.

Fourth point ..I have never been kicked off or a banned from the casino and still in fact receive emails weekly from the casino to send documents so I can process this withdrawal. I was told by my player manager at the time that I was still allowed to play at the casino if I sent in copies of my licence, a utility bill and a copy of my credit card front and back. ( the same card used to deposit when I won the money)

And my fifth point is.. Isn't it illegal for a casino for let a card which isn't in my name be used at a casino. I'm led to believe the casino has to pay back all monies if guilty of this?

It's a shame after spending the amount of money I did at the casino you wanted to screw me out of $1700. I have copies of every email sent to and from and i will have no trouble in sending these across. In your statement you have flat out lied and every document you had asked for I had sent in. I suggest you pay the withdrawal because i won't let down and I will make everyone I know aware of how allslots casino operates. Bunch of crooks.

posted on December 3, 2015.

Hi James,

Thank you for speaking with me on the phone and the added feedback..

I am happy to let you know that your withdrawal was processed today.

Your funds should reflect within your account shortly.

I hope you will continue enjoying your gaming experience with us and wish you much luck.

Best Regards,

Levy H

Jackpot Factory Group

James Ross Australia
posted on December 3, 2015.

Thanks Levi. It was great hearing from you and I'm glad that we have finally gotten the right result. I appreciate your efforts in getting it sorted for me. And want to thank askgamblers for making this possible.
Thanks again to all involved.
Merry Christmas

posted on December 4, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.