I have deposited 495 pounds...won 500. When I requested withdrawal they asked me to send them proofs for account verification. After I done that I had no response at all...send them lots of emails without reply. .. Finally I spoke to live support and they advised me that in past I have close another of every matrix casino. They said they spoke to matrix and they said they will process my withdrawal plus my deposits..It was good news...then support told me that their management team need to a prove it and they did after waiting till the evening and my withdrawal was still pending I contacted them again so support asked me to stay on chat and contacted matrix...This time they said they don't know how to withdrawn as they can't authorise my account and told me to contact every matrix on my own...I did but still no reply...so so depressed :( I copied conversation with chat to keep it as a proof what I been told.