Sportingbet Casino - Horrible experience with a withdrawal and support

posted on October 6, 2015.

The reason for this complaint is that i deposited at the casino and used my deposit to play a few games. i requested a withdrawal the day after i requested it they asked me to provide all sorts of documentation such as passport, proof of ID, proof of address, both sides of my debit cards etc. After i provided them with this the adviser on the live chat told me to wait he was really rude for no reason at all and wasn't helpful at all. he said he "forwarded" my documents and that i should wait for the accounts teams response so i was waiting for a long time when he came back this was his response "e need copy of the front and back of your cards ending in 5515,9106 and once they will be received the refund that he has on hold will be rejected in order to go back to Paypal." i don't see how this is right as i used my visa debit card to deposit. i told them it is not possible for me to receive the money on Paypal as i have reached my yearly limit and i cant use Paypal for a year till my limits are reset. but the adviser kept saying sorry this is our offer for you. then an hour or two later he closed my account also for no reason at all he told me the money was sent to my Paypal at 1PM it is 10PM right now and i don't see any money sent to me. and if the money comes to my Paypal account it would be refunded back. the other reason i am really frustrated is that i haven't broke any rules i wasn't using any bonuses or anything i profited hardly anything i even asked for a refund of my deposit this was also declined how can that make any sense? so they basically have my money and they are saying they sent it to my Paypal which they haven't. all i want is either my winnings back to my visa debit card that i used to deposit or my money refunded back to my visa card which is unfair but its a deal i would take as i have Paypal limits set for another year or so.

posted on October 12, 2015.

Dear @monsa88,
Any update regarding your complaint? Thank you.

posted on October 12, 2015.

sporting bet keep telling me they have emailed there finance department to see what they can do and also they told me they have emailed there compliance department but it has been almost a week and they haven't updated me. they said they would email me when they have an update.

posted on October 15, 2015.

@askgamblers this complaint has now been resolved and i have received my winnings this can be closed now thanks :)

posted on October 16, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.