Ag Awards

Dr Vegas Casino - Withdrawal is taking forever

Posted on June 29, 2018

Plz somebody can you help I'm at my wit's end

I made a withdrawal the initial withdrawal on Monday 18th June, the date was verified and apparently a verification code posted that very afternoon taking 3 to 5 days to receive. By Friday I still haven't received the verification code so I spoke to somebody else who then advise me I should receive it no later than the Saturday 23rd June..... but will despatch another just incase.
By Monday I still haven't received the verification code so I got in touch again and there was then advised the verification code would be posted the following day Tuesday the 26th before 4 p.m. when the lady finished her shift.

Wednesday the 27th I contacted as I never received the email I was promised with the tracking code in so I contacted them again to ask for the tracking information...... apparently the code had been re dispatched and they hadn't take a note of the tracking number.
Today is Thursday the 28th and I've still not received the tracked item which apparently I should have received yesterday.

I've now been advised to give it until Saturday again and if I haven't received it contact again on Monday.

This is getting absolutely ridiculous.... I can understand why the process is taking so long for a withdrawal

Posted on June 29, 2018

Dear @Beautychicky,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on June 29, 2018

Now the website has been down for 3 days..... and nobody is answering the phone has this company gone bust

Posted on June 29, 2018

I also forgot to mention the withdrawal was for approximately £2,140

Posted on June 29, 2018

Just been made aware via the website the company has now closed down. Where does this leave me for my £2,140 withdrawal I feel physically sick

Posted on July 1, 2018

Still not received any funds

Posted on July 2, 2018

It is now Monday and still no money received..... this whole issue is starting to make me ill. It's ridiculous I've emailed Phil again

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