Winz.io Casino - Refuse to pay and deactivate my account

My account is still deactivated and my issue is not being processed.

The online customer service did not tell me why I was being investigated. More than a week has passed and there is still no result. I also provided all the required personal documents.

Hi Evelin1,

I spoke to CS and the account is still being checked / investigated.

/Winz

My account is still under review

Hi,
After talking to CS the account is still under review. We will contact you asap we have an update.
Thanks, Winz

Dear Winz.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Our CS team have reached out to you today.

Thanks, Winz

Dear @Evelin1,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.