The following details were sent to Winstar on 24/11 including the screenshot attached. I have just been told that Winstar cannot find any log of my win which is unacceptable. I have responded asking for this to be escalated further as after two weeks of “investigations” I have been told the same thing I was told within minutes of lodging the complaint, that there is no log of the session. I also have attached a screenshot of my browser history.
As discussed please find attached the details:
I started with £20.23 balance after the bonus was manually added and I played £1.20 spins on the “big money reel” monopoly slot. The majority of the money missing was won around 16.00pm GMT at which I won £1000 on the bonus feature by getting 4 lots of monopoly cash on the reels. I then went on to play £1.20 for around 30 spins before changing to £4 per spin and I was down to around £900 before winning £120 on the bonus feature again at approx 16:15pm but this time when I span the bonus the free spin feature was awarded and during this feature I was reawarded spins 3 times if I recall correctly and the end amount was approximately £120. I have a screenshot which I took before winning the £120. Please see attached. I am very concerned that you have no log of this play as had I not of taken the screenshot I would effectively have no proof at all of winning the amount.
Please let me know if there is anything else I can do to confirm this.