I tried using chat to get somewhere with these people, epic fail...
Roy: Welcome to WinPalace! This is Roy. Can you please provide me with your User Name and how may I assist you?
TheMagnus: hello Roy, i have submitted a withdrawl request several times, was told it was approved and would be paid, and then received an email that they are doing a 90 business day review.
TheMagnus: I have posted a complaint on askgamblers.com, and have sent 2 emails with no resonse
Roy: May I have your Username?
TheMagnus: Here is a link to my complaint: http://www.askgamblers.com/casino-complaints/winpalace-does-not-pay-90-biz-day-review-for-no-given-reason
TheMagnus: I like your casino, and want to keep playing with you, and I don't want you to have negative review on askgamblers.com, but your company needs to pay my winnings
Roy: Just a moment please.
Roy: I will transfer you to the manager
Please wait while I transfer the chat to 'Manager1'.
You are now chatting with 'Manager1'
Manager1: Hello Gregory
Manager1: this is Jodie
Manager1: how are you?
TheMagnus: i am well, thank you
Manager1: Let me check your account
Manager1: Gregory, indeed, your withdrawal request was denied because right now we are going through system upgrade of withdrawal procedure. Though I would like to emphasize that we are doing everything possible to make the whole process way faster.
Manager1: Please confirm your email address so we can get in touch with as soon as we get an update regarding your account
TheMagnus: how long is this going to take???
TheMagnus: Your site clearly states it pays within 10 business days, so you are violating the terms of service
TheMagnus: you realize all of these complaints you are getting on askgamblers.com is going to result in your casino being blacklisted?
Manager1: approximate time frames were mentioned in the email you received, though it could happen faster.
TheMagnus: 90 business days is a joke
TheMagnus: nothing in this world takes that long
Manager1: I will notify the higher management about this conversation
TheMagnus: i suppose i will have to file more complaints online, including the attorney general's office here in the USA
Manager1: NAME REMOVED, you've submitted a complain on askgameblers.com already, thank you for notifying us about it. I will inform the higher management about the case
TheMagnus: I played within your rules, deposited my money, and all I am asking is to be paid in the timeframe that your Terms of Service indicate
TheMagnus: also, there is no need for a "90 business day review" as we both know there is nothign to review
TheMagnus: I have also printed and copied this chat conversation as you are yet to give me one REAL reason as to why I am not being paid.