Casino Cruise - Winning voided

mightymitch United Kingdom
posted on December 8, 2015.

I won over £1600 at this casino. They voided my winnings saying that I broke the terms and conditions. I deposited with neteller which they say is not allowed. However i signed up through this link: https:­//a­u.c­asi­noc­rui­se.c­om­/lp­/Ge­t-1­50-­upt­o-2­00-­plu­s-1­00-­Fre­esp­ins­-GB­P-C­asi­nos­?bt­ag=­655­611­_22­847­493­26A­548­7EA­F9A­BF0­4F9­856DA1
The terms to this bonus and also the general bonus terms do not disallow neteller so I don't see how I did anything wrong.

posted on December 11, 2015.

Dear mightymitch, please contact Casino Cruise support via email and mention its with the regards to Askgamblers forum as we cannot recognize the player.

Kind Regards,
Casino Cruise

mightymitch United Kingdom
posted on December 12, 2015.

I have now sent you the email to your customer services with a link to this complaint. Can you confirm that you now know who I am. Thank you

posted on December 14, 2015.

Hello mightymitch, thank you for sending us the email. We are looking in to this and will get back to you.

Kind Regards,

posted on December 14, 2015.

Based on evidence provided by casino management this player claimed a Christmas Special First deposit bonus. Under promotional terms for aforementioned bonus under rule #11:

This promotion is not valid for players that deposit using Neteller or Moneybookers.

Upon this and that player's deposit was returned we consider this complaint resolved and officially closed. If player is not satisfied with this decision he can seek further help with licence authority of Casino Cruise.