Complaint #42 Winner Million Casino

Withdrawn funds never received and no response from them at all

By A J.

7 years ago

So made a withdrawal back in December of £487. Spoke to chat to be told it would take 10 days downloaded docs and sent them on email.

I have sent several emails never had any response. Spoke to live chat nearly everyday for 2 months to either be told it will be processed there was a delay or they just stopped responsing as soon as i mentioned a withdrawal!

I had no bonus attached to my deposit so did not have to meet any wagering requirements. Then out of the blue they shut down my account would tell me why and never recieved my withdrawal.

Please can you give me the funds owed.

Thanks A

Disputed Casino Winner Million Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of Winner Million Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #8.2.4

8.2.4 The player creating a duplicate account at WinnerMillion, all his account will be immediately suspended, and winnings will be forfeited.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Aimeej1

• United Kingdom

7 years ago

Firstly Im sorry i did not set up 2 accounts! Why would I set one up to an email address that isnt mine? Can you tell me if this aimeej7 account was used? I can then go on my bank and prove it had nothing to do with me.

Secondly you have failed to answer my point about you saying I reversed the winnings on the 11th Dec and i think you are saying I lost them. Which is completely untrue.

Thirdly why has it taken 6 months and through a complaint site for you to answer?

Lastly your live help are the only way to actually get a response from someone at your company, the phone number is not real and doesnt work, emails never get a response. To be told after I have given them my log on details that i would get my funds on several occassions what else am i meant to believe, your representatives told me on behalf of your company.

A

Winner Million Casino

• Representative

7 years ago

And also i just saw the conversation with our agent, he just told you that your case is in review and the only things he can do is to pass your user name to our team!

Thank you and good luck.

Winner Million Casino

• Representative

7 years ago

Your winnings was under verification, sometime it takes more time.

As you can see in the screenshot i have attached the IP's on the both screenshot is same IP on the registered account. so both account is yours !

The fact that you spoke with our agent, dosent mean that you respect our terms and condition.

It s always take us few weeks to check all the accounts, and when we got to your case and saw that you have violate our T&C, we have banned you immediately ! and this explain you why your account was closed as you mentioned.

Winner Million Casino Complaint Stats

Resolved 10 / 28

Avg. Amount $640

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Winner Million Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 8 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Winner Million Casino Complaints

See all complaints for this casino

Payment of £800 winnings taking over 8 months now

Made a few deposits of around £100, winning £800. This has been pending for approx 8months (I can’t give the exact time as I’m unable to access the website). My identification was fully authorised as confirmed via email. Multiple emails asking for an update on my withdrawal have not been responded to. Can you help?

Unresolved

£800

Non payment of £125

Made a Withdrawal of £250 sent my verification in as requested. after sending number of emails was paid £125 .They advised that the 2nd payment of £125 would be paid the following month ,they said to stay active as per there t&c but then closed my account so I could not I contacted them regarding this .then after 100 of emails in February they said sorry and asked bank details so they could pay me the outstanding amount of £125 it would be paid within 15 days still no payment . Sent 100s of emails since and no response what’s so ever .

Unresolved

£125

Pending withdraw since April 2018

Hello I'm waiting 300 euros withdraw since April 2018. I send the documents and there is all good I withdraw 300 euros from my account and they say me in 10 days more or less I have the money but I'm waiting more than one year. They never answer the emails.
Why you don't pay me? When I'm going to received my money? That's incredible
Thanks

Resolved

Refusing to pay

Hi I deposited over 1k in Dec 2018 and withdrew £250....I was given email saying delayed due to Xmas then another saying update in 72 hours...then one to someone called Zoe..I corrected them and got the same email back with a name change ...I'm still waiting for payment and they are still accepting money from me so account is active

Unresolved

£250

Delayed withdrawal and account closed

Hello!
I made withdrawal request 15/4/19 for 257€. And payment has not been paid to me. There is no active livechat support. You can only leave a message. I did many times but no response. I did send emails too but no reply from Winnermillion. Suddenly my account was closed without any explanation or notification and with positive balance (pending withdrawal waiting to be paid). When I am trying To login it is said that my account is closed and I need To send kyc documents. I did send those but account is still closed and just silence from their side. Help me Ask Gamblers to receive my payment. I have attachments Here. But I would like to keep those private because there are personal info.

Resolved

Non responsive regards withdrawal

Hi,

I have deposited at Winner million casino and won 800 euros but the withdrawal has been sat pending for 2 weeks now and all forms of contact have proved unresponsive but the site does have the time to still send promotional materials, any assistance would be gratefully received. Many thanks

Resolved

€800

Not sending winnings

I have complained on a near daily basis since last November. When is this site going to close down. It is robbing people of thousands.
I have stupidly spent thousands and won £3000 pounds altogether. I have received £1000 of it, 6 x £100 in January then 4 x £100 in February but waited since November!
I used to enjoy playing on this site but having to wait so long for winnings is appalling.
Like everyone else on here, I’m getting fobbed off with promotional emails and no one answering my actual questions.

Resolved

£1,120

Account Verification & Withdrawal Still Pending

Hi ive sent loads of emails to Bruno at Winnermillion with my ID docs to be approved and not received any reply. I been waiting over three months for them to verify and now my account has be closed? I have £250 pending in my account, i also messaged their support by they just tell me to wait? All the contact number on the website looks like a bogus number. Please help.

Unresolved

£250

Unjustified account closure and confiscation of legitimate funds

Hi Guys - Right I need some advice I joined winnermillion.com casino and I am from the uk, I deposited 600 gbp and won 710 gbp, I've tried to verify my account with them and i've sent them numerous emails and no response, I managed to get through to them on there support chat and asked them the same question and they have no closed my account, I need some advice on what to do next as they have fraudulently taken my money.

These guys somehow need shutting down and exposing for there scam, is there anyone who could point me in the right direction.