Ignoring query and pending payment

While AskGamblers Complaints Team could understand player's frustration and disappointment of being left to wait for unreasonably long period of time from the aforementioned casino brand before they review and process the payment, we would like to use this occasion and remind the player that each and every online casino has the exclusive right to determine and apply its own verification and withdrawal policy and procedures depending on the requirements set within their licensing agreement. Unfortunately, AskGamblers Complaints Team is not able to influence such withdrawal and/or verification policy in any way. Moreover, while verification process was in progress, the player decided to threat with chargeback, which is in fact a violation of the general casino terms and conditions.

2.8 You will not charge back, deny or reverse any monies owed to the Casino.

2.9 A player who threatens to chargeback his deposits, the player account will be immediately closed and the player will be permanently banned from the casino and all winnings will be canceled.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

Actually one more thing. This is about my withdrawal. I'm owed £25 as such this issue is about my withdrawal. You still owe me £25 and whilst I'm reporting it to the bank you still owe it, therefore this case stays OPEN.

Deposits £325......... Refunds £300 -------- Balance owed £25

CASE NOT CLOSED

OH just one more thing. You have STUPIDLY provided askgamblers and everyone else to see a copy of my email to you showing you ignored me for 12 days............ despite in YOUR message further up saying I had threatened chargeback after 7 days.. DOH......... Was it 7 days ( no as your lied AGAIN) or was it 12 days as proven by me and stupidly proven by you that you are liars.

P.S Look at the date of the email it is dated 12th of December and my withdrawal dated 1st so I think asking for my money back after nearly 2 weeks of been ignored was very reasonable as was then threatening chargeback. You had no reason to ignore me for 2 weeks. My withdrawal date was the 1st of December 2018

Can I just point out why it was so difficult to contact you as well. Look at your website clearly saying help available 24/7 hours but your live chat is offline. Your website also says speedy withdrawals but as you dont pay out that is not speedy. Oh and look at my chat with you. I've added some screen shots for everyone to see where I tried to talk to you on live chat about my withdrawal back in December and instead you just tried offering me a bonus

p.s I think I've finished now.

Hi

More lies. You cannot refund deposits but charge £25 to refund. That alone is theft and warrants a charge back. It does not cost to refund. Nevertheless you are not entitled to do that, nor did you confirm that you were doing so nor does your terms state that. I would absolutely love to see where you have advised in any messages you were going to charge me for my own money back a fee of £25. Im so glad you have said that publicly as I'm now invoking my bank to charge back

So all this is public and for all to see what a fraud company this is lets see down the facts. You ignored multiple messages about my withdrawal to such an extent that I eventually threatened to charge back my deposits as a last resort. As soon as I did so you then closed my accounts and invoked your terms saying if you threaten to chargeback, however it seems your intentions were that if you ignored me and others long enough that is what customers would do otherwise we would just have been ignored forever. You cant expect customers to be ignored and do nothing, but actually that is what you wanted. Customers to be ignored and then threaten chargeback so that you can invoke your ridiculous terms. Take note of screen shot 4

Lets see the evidence

Screen shot 1. After 5 days I'm asking when my withdrawal will be processed and why I am been ignored. No threatening of a chargeback

Screen shot 2 - After 7 days I'm again asking about my withdrawal or to be refunded. No chargeback threatened. Still been ignored

Screen shot 3 - After 10 days I'm again asking why I'm been ignored. Still no threatening of a charge back

Screen shot 4 - VERY interesting. After 11 days you reply to me......... Offering me a £10 bonus and completely ignore my requests about my withdrawal

Screen shot 5 - After 12 days......... Yes 12 days I then say I'm prepared to charge back. 12 days of been ignored

Screenshot 6 - After 14 days you finally reply so just 2 days after I threaten chargeback you close my account and state all. YES ALL my withdrawals will be refunded. No mention of £25

Strange for 12 days you ignored me but replied within 2 days of my chargeback threat

The evidence is now here for you all to see

You are a disgrace fraudulent lying company and deserve shutting down. I hope every customer abandons you. I'll be asking my bank for my missing £25......... This way your bank will apply a fee to you for me charging back

This case by the way can be left unresolved.