I have been a loyal customer with Winner Casino and had good days and bad days, Back in June I lost over 12,000 GBP with them :( But in August my luck changed and I won a good amount. In the past they ask me for further documentation to prove my ID , I gladly provided this and all was good , My deposits and withdrawals were without any problems.
Now things have gone from bad to worse,
They requested Notarized ID which must be sent to the Philippines,
After some discussion I did what they asked and paid 85 GBP for my Notarized Documents. Then I paid 40GBP to courier them to the address they provided.
20 ( Twenty ) days have passed since my withdrawal request and my courier is unable to delivery the documents due to an address problem.
Basically nobody with sign for the package at the Philippines Post Office .
So far I have been given two P.O.Box numbers and the address 14/F Yuchengco Tower 1 , RCBC Plaza, 6819 Ayala, ( This address I have seen from other casino web sites )
Before I posted these documents I did email them to Winner who approved their content but still demanded that I courier them.
I have deposited over 55,000 GBP with this casino and had no problems in the past , they now owe me approx 30,000 GBP and I am running out of options in finding a solution.
I have done everything they have ever asked of me , even sent photo's of myself stood outside my address with the house number , the bus stop outside my house which displays the road name, sent all documents at my expense , sent copies of my bank statement with the deposits and withdrawal from and to Winner shown on the statement.
What more can I do to get paid out , DNA test is about all I have left.
I am in good contact with my VIP managers , but getting nowhere .
I am very stressed and feel physically sick at how they can treat customers.
Any advice would be much appreciated to resolve this issue